What will you be responsible for:
-Check in and check out guests.
-Respond to guests' requests promptly and in a professional manner.
-Run audit reports/journals from the hotel PMS Opera, Point of Service and the computer.
-Investigate and resolve out of balance accounts.
-Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
-Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
-Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
-Complete all items as listed on shift checklists.
-Comply with attendance rules and be available to work on a regular basis.
-Perform any other job related duties as assigned.
1. Must at least be 21 years old to apply.
2. Must at least have 6 months experience as a Front Desk agent at a hotel.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
ESSENTIAL JOB FUNCTIONS:
1. Run audit reports/journals from the front office system, Point of Service and the computer.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The inviting atmosphere and superior service of The Commerce Casino & Hotel makes every stay a trip to remember. The majestic nine-story hotel is located within minutes of downtown Los Angeles, and just an elevator ride away from our iconic card room, boasting the most table and casino card games in Southern California.
Each inviting guest room comes furnished with a 40-inch flat screen television and large work desk with complimentary wireless and wired internet. Signature premium bedding invites you to relax and recharge, while our designated Quiet Zones and guaranteed wake-up calls give you the peace of mind to enjoy a restful, rejuvenating sleep.
Stay focused and energized with a workout in our fully equipped Fitness Center, or relax and enjoy “rest day” as it should be, with a dip in our seasonal outdoor pool. Our on-site Business Center ensures you’re never far from what keeps you connected and productive, while our menu of luxurious treatments at Meridian Day Spa offer the perfect way to disconnect and unwind at the end of a busy day.
We’re ready to refuel when and where you are. Enjoy a variety of food and drink options throughout the day, from elevated casual dining to lighter meals at our full-service, on-site restaurant and lounge. Work or relax at your leisure with convenient in-room dining.
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