Job overview

As an AssistantFront Office Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will assist in the coordination of the activities of Guest Service Representatives, Drivers, Bellmen, and Night Auditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. This position reports to the Front Office Manager.

The ideal candidate will:

• Have one or more years of Hotel Customer Service or Hotel Supervisor/Management experience and brand experience preferred.
• Have strong computer skills and brand POS experience.
• Assist Front Office Manager in the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.
• Motivates staff within all hotel departments and establishes a productive working environment for hotel. Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
• Assist Front Office Manager to schedule guest service representatives, bell staff, van drivers, and other staff within guest services. Assists in overseeing reviews, training and development of staff to achieve hotel service quality standards.
• Assists in revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
• Assist Front Office Manager in analyzing and generating guest issues, billing, and daily reports, and communicates information to employees and appropriate departments. 
• Assist in assembling, tracking and interpreting financial and operational plans for the rooms department to include in the annual hotel budget.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

• Medical, Dental, and Vision Coverage
• 401K retirement plan
• Short and Long-Term Disability Income
• Group Life, Voluntary Life and AD&D Insurance
• Holiday and Paid Time Off (PTO)
• Employee Assistance Program