Job overview

As a Front Office Supervisor, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will assist the Front Office Manager in directing and supervising the operational activities of the hotel's Guest Service staff. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. This position reports directly to the Front Office Manager.

The ideal candidate will:

• Be incredibly friendly, customer centric, and have knowledge of the local area. 
• Have strong computer skills and brand POS experience.
• Manage and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure. Motivates staff within all hotel departments and establishes a productive working environment for hotel. Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
• Analyzes and generates guest issue, billing, and daily reports, and communicates information to employees and appropriate departments. Assembles tracks and interprets financial and operational plans for the rooms department to include in the annual hotel budget.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Verify all credit cards and payment methods and PCI compliance.
• Handle cash, make change and balance an assigned house bank.
• Provides a professional image at all times through appearance and dress.
• One year Hotel Front Desk Experience required; two or more years of Hotel Customer Service or Hotel Supervisor/Management experience and brand experience preferred.
• Valid driver's license is required

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

• Medical, Dental, and Vision Coverage
• 401K retirement plan 
• Short and Long-Term Disability Income*
• Group Life, Voluntary Life and AD&D Insurance 
• Paid Time Off (PTO)
• Employee Assistance Program