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Valet Attendant

Health, Paid Time Off, Vision, 401k, Dental, Life Insurance,Employee Dining Room, Discounted Amenities

Posted May 2, 2022

Mount Airy Casino Resort Spa
Mount Pocono, PA
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About This Job

Position Overview:

The Valet Attendant is responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

  • Responsible for the efficient and safe parking and retrieval of guests’ vehicles in a courteous, safe and efficient manner.
  • Promotes positive guest, employee and public relations at all times.
  • Responsible for the quality, consistency and presentation of all products and services delivered to guests.
  • Responsible for the initial greeting to our guests and ensures claim tickets are given to guests upon arrival and collected upon departure.
  • Ensures adherence to scripted communication with guests.
  • Ensures claim tickets are completed and accurate.  Gives completed tickets to Valet Dispatcher.
  • Opens or holds vehicle doors for guests.
  • Safely parks the vehicle in the designated area according to established procedures.
  • Immediately reports and accidents/incidents and vehicle or area safety hazards to supervision.
  • Assists with luggage and belongings as needed.
  • Assists with vehicles with mechanical difficulties.
  • Observes parking areas for security and any unauthorized personnel.
  • Observes all speed limits and drives cautiously.
  • Ensures stopping vehicle for camera system processes.
  • Maintains knowledge of hotel, property, events and promotions to assist with guest inquiries.
  • Attends meetings as necessary.
  • Meets attendance guidelines and adheres to regulatory, departmental and company policies.

Essential Job Requirements:

  • Must be able to perform each of the essential functions and responsibilities satisfactorily.
  • Must be a minimum 21 years of age or older upon employment.
  • High School Diploma or equivalent required.
  • Must possess valid Pennsylvania Driver’s License and clean record for the past four years.
  • One year valet parking/traffic controller experience preferred.
  • Must be able to operate all manual and automatic transmission vehicles.
  • Possesses excellent customer service skills.
  • Strong interpersonal qualities.
  • Flexible to work any scheduled shifts and/or days, including weekends and holidays.
  • Ability to perform basic mathematical calculations.
  • Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
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About this Employer

Mount Airy Casino Resort Spa

312 Woodland Road
Mount Pocono, PA 18344

(877) 682-4791

188 Room Resort


At Mount Airy Casino Resort, we value our employees and are always offering great career opportunities. As a direct reflection of who we are, employees are expected to live up to the high level of standards we set for ourselves, as an industry based on customer satisfaction. We do our best to provide employees with a quality work environment and treat each and every one with respect and care. It's our mission to provide everyone that walks through our doors with the best experience possible, including our employees.