Position Overview:

The Valet Attendant is responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

• Responsible for the efficient and safe parking and retrieval of guests’ vehicles in a courteous, safe and efficient manner.
• Promotes positive guest, employee and public relations at all times.
• Responsible for the quality, consistency and presentation of all products and services delivered to guests.
• Responsible for the initial greeting to our guests and ensures claim tickets are given to guests upon arrival and collected upon departure.
• Ensures adherence to scripted communication with guests.
• Ensures claim tickets are completed and accurate.  Gives completed tickets to Valet Dispatcher.
• Opens or holds vehicle doors for guests.
• Safely parks the vehicle in the designated area according to established procedures.
• Immediately reports and accidents/incidents and vehicle or area safety hazards to supervision.
• Assists with luggage and belongings as needed.
• Assists with vehicles with mechanical difficulties.
• Observes parking areas for security and any unauthorized personnel.
• Observes all speed limits and drives cautiously.
• Ensures stopping vehicle for camera system processes.
• Maintains knowledge of hotel, property, events and promotions to assist with guest inquiries.
• Attends meetings as necessary.
• Meets attendance guidelines and adheres to regulatory, departmental and company policies.

Essential Job Requirements:

• Must be able to perform each of the essential functions and responsibilities satisfactorily.
• Must be a minimum 21 years of age or older upon employment.
• High School Diploma or equivalent required.
• Must possess valid Pennsylvania Driver’s License and clean record for the past four years.
• One year valet parking/traffic controller experience preferred.
• Must be able to operate all manual and automatic transmission vehicles.
• Possesses excellent customer service skills.
• Strong interpersonal qualities.
• Flexible to work any scheduled shifts and/or days, including weekends and holidays.
• Ability to perform basic mathematical calculations.
• Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.