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Players Club Representative

Health, Paid Time Off, Vision, 401k, Dental, Life Insurance,Employee Dining Room, Discounted Amenities

Posted May 2, 2022

Mount Airy Casino Resort Spa
Mount Pocono, PA
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About This Job

Position Overview:

The Players Club Representative is responsible for assisting Players Club card members and greeting Bus Marketing patrons, ensuring superior service to all guests and patrons of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

  • Responsible for assisting, servicing and enrolling Player Club card members and greeting Bus Marketing patrons according to established standards.
  • Promotes positive guest, employee and public relations at all times.
  • Responsible for the quality, consistency and presentation of all products and services delivered to guests.  Adheres to established call scripts and service standards.
  • Enrolls patrons to the player’s club according to established procedures.
  • Assists patrons with pin numbers.
  • Responsible for administering and/or applying comps that have been approved by individuals who are authorized to issue E-bonus in accordance with the approved comp matrix.
  • Must be able to handle multiple tasks.
  • Proficient in using ACSC player tracking system to perform functions timely and accurately.
  • Perform tasks as assigned during promotion or special events.
  • Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.
  • Assists in the training of new hires.
  • Assists in other projects and handles job tasks as deemed appropriate.
  • Attends meetings as necessary.
  • Meets attendance guidelines and adheres to regulatory, departmental and company policies.

Essential Requirements:

  • Must be able to perform each of the essential functions and responsibilities satisfactorily.
  • Must be a minimum 18 years of age or older upon employment.
  • High School Diploma or equivalent required.
  • One to three years of Marketing/Customer Service experience preferred.
  • Proficient computer/PC skills, including Microsoft Office.
  • Strong knowledge of player tracking systems preferred.
  • Possesses excellent customer service, organizational, communication and multi-tasking skills.
  • Strong interpersonal qualities.
  • Flexible to work any scheduled shifts and/or days, including weekends and holidays.
  • Ability to perform basic calculations.
  • Must be able to be approved for and maintain a valid Pennsylvania Gaming Control Board License.
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About this Employer

Mount Airy Casino Resort Spa

312 Woodland Road
Mount Pocono, PA 18344

(877) 682-4791

188 Room Resort


At Mount Airy Casino Resort, we value our employees and are always offering great career opportunities. As a direct reflection of who we are, employees are expected to live up to the high level of standards we set for ourselves, as an industry based on customer satisfaction. We do our best to provide employees with a quality work environment and treat each and every one with respect and care. It's our mission to provide everyone that walks through our doors with the best experience possible, including our employees.