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Server - In Room Dining

Part-time

Posted May 27, 2022

Waldorf Astoria Las Vegas
Las Vegas, NV
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About This Job

Description

The In Room Dining server will work with the Server Assistants to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  The server should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience.  Additionally, the servers should maintain a clean work environment and help keep the In Room Dining area organized as instructed by the management team.

Duties and Supporting Responsibilities
  • Fine dining service a must!
  • Must possess all required working cards prior to working shifts ( Nevada Health, Tam and Serve Safe)
  • Must clock in and out as required when working a shift.
  • Must clock in on time and no earlier or later than the schedule shift unless requested to do so by Management.
  • Provide excellent service at all times to all of our guests
  • Assist guests courteously and efficiently
  • Follow proper room entry etiquette
  • Have a radio at all times for immediate assistance of guest
  • Set up and clear tables in accordance with Waldorf Astoria standards
  • Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
  • Deliver buckets of ice, amenities and all guest requests into guest rooms & residential units when required
  • Deliver and serve food orders in accordance with all Waldorf Astoria & Forbes standards.
  • Responsible for the completion of designated side work checklists (both opening and closing)
  • Make sure that all silver and glasses are wiped and spotless
  • Verify all orders before leaving prep area to ensure guest service in the room is seamless and flawless
  • Must work together with Management to resolve discrepancies or issues and also any ideas on how to improve a standard.
  • Make sure that all product served are accounted for on the final bill before presenting
  • Anticipate guest needs, as to where guests will never have to ask for anything
  • Attend all food and beverage training classes
  • Attend daily pre meal/communication meeting
  • Attend monthly department meeting
  • Generate a good atmosphere
  • Provide Forbes 5 star service to all of our guests
  • Assist with other work related duties if required by management

Requirements

Requirements

  • Have a minimum of 2 years experience in a luxury in-room dining establishment
  • Willing to work a flexible schedule and holidays.
  • Work in a safe, prudent and organized manner
  • Have an in-depth knowledge of food and preparation
  • Have a good knowledge of wine
  • Be able to relate to all levels of guests and management
  • Have the ability to handle multiple tasks at one time
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Reading, writing and oral proficiency in the English language
  • Professional appearance and demeanor at all times

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

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About this Employer

Waldorf Astoria Las Vegas

3752 South Las Vegas Blvd
Las Vegas, NV 89158

(800) 925-3673

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Our Hotel

Balance every adrenaline-charged moment in this fabulous city with an unforgettable experience at Waldorf Astoria Las Vegas, a sophisticated hotel in the heart of the Las Vegas Strip. This High Desert setting hosts exciting performances, conventions, and excursions but inside our modern luxury hotel, the focus rests entirely on you. Experience brilliant Waldorf Astoria Service, our celebrated restaurant, world-class spa, and much more.

Our welcoming luxury resort provides a smoke-free, non-gaming alternative in the center of the main attractions. You'll see spectacular views through floor-to-ceiling windows in your guest room or suite and from the SkyBar and the Tea Lounge on the 23rd floor.

Indulge at our Las Vegas hotel with:

  • Generous soaking tubs in all 389 guest rooms and suites
  • French cuisine and curated wines at Twist by Pierre Gagnaire
  • Vitality pools and treatments at the 27,000-square-foot spa
  • Yoga and Pilates studio, Technogym® machines at the health club
  • Three pools surrounded by cabanas on the 8th floor deck
  • Private entrance to our sophisticated 12,000-square-foot event space