Front Desk Agent

BASIC FUNCTION

The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Two years of college education preferred.
• Two years’ experience in a service industry, preferably in the hospitality industry.
• Excellent oral and communication skills.
• Pleasant telephone demeanor.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Resort policies.
• Maintain house bank.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Solicit guest feedback via guest comment cards.

MARGINAL FUNCTIONS

• Cross training in PBX, concierge, and bell podium coverage.
• Assist other departments as needed.

ENVIRONMENT

Office setting, with overhead lighting and comfortable ventilation. Constant guest contact.