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Executive Housekeeper

Posted June 9, 2022

Hilton Boston/Dedham
Dedham, MA
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For some, traveling and being away is fun; however, many travelers miss being home. Our Associates make our hotels feel like home. As an Associate, your contribution help ensure guests have an enjoyable and comfortable stay. Find your passion, your life purpose and take action!

About This Job

Job overview

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

What you will be doing

  • Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and heart of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  • Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Regular and timely attendance is an essential function of this position
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Establish and maintain key control system.

Requirements

  • Proven track of successful guest service satisfaction in housekeeping scores
  • Able to initiate and maintain communication lines at a levels.
  • Experience as an Executive Housekeeper 2 or more years is required.
  • BA in Hospitality Management desired or equivalent in experience.
  • Ability to commit and comply with the above mentioned job description and accept added responsibility accordingly

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Life Insurance
  • Matching 401(k)
  • Identity Theft Protection
  • Vacation and PTO
  • AMAZING HOTEL DISCOUNTS!
  • AND MORE!

 EEO/VET/DISABLED

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About this Employer

Hilton Boston/Dedham

25 Allied Drive
Dedham, MA 02026

(781) 329-7900

256 Room Hotel

www3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Overlooking tranquil woods, and only 10 miles from downtown Boston, the newly-renovated Hilton Boston/Dedham is a great choice for both business and leisure travelers. Located off I-95, our proximity to multiple train stations and complimentary shuttle service allow visitors to travel around easily. Inside the hotel guests will find modern and welcoming rooms and suites, great recreational amenities, vibrant local cuisine and stunning indoor/outdoor function space for their business or social event.

  • Located in a picturesque area, 11 miles from downtown Boston
  • Near numerous corporate offices, shopping and attractions
  • Complimentary shuttle within a 5-mile radius
  • On-site dining for breakfast and dinner at Herb N' Kitchen
  • Spacious rooms and suites with free WiFi, fridge and 49-inch HDTV
  • 10,000 sq. ft. Atlantis Sports Club with modern gym and indoor pool
  • 12,000 sq. ft. of meeting and wedding space for up to 400 guests