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Guest Service Runner

Posted June 12, 2022

Detroit Marriott at the Renaissance Center
Detroit, MI
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Job Summary

Test beepers and radios to ensure communications equipment works properly. Place requested items such as rollaway beds and refrigerators in guest rooms. Deliver extra towels, bathrobes, and other items to guest rooms. Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo. Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms. Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms. May deliver food, beverage or other amenities and assemble orders to go.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Detroit Marriott at the Renaissance Center

Renaissance Center, 400 Renaissance Drive
Detroit, MI 48243

(313) 568-8000

1,298 Room Hotel

www.marriott.com

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Our Hotel

An unforgettable experience awaits at Detroit Marriott at the Renaissance Center. Set downtown along the RiverWalk, near the TCF Center, Ford Field and other attractions, our hotel welcomes you to Detroit, Michigan with contemporary design, elegantly renovated event venues, extraordinary dining and impeccable service. Recharge in thoughtfully appointed accommodations featuring floor-to-ceiling windows, comfortable bedding, high-speed Wi-Fi and 24-hour room service. Challenge yourself to a workout in the fitness center or indulge at our popular hotel restaurant. We also offer a Starbucks® and the 24-hour Motor City Pantry for your convenience. Our hotel is a premier destination for meetings and social gatherings in Detroit; we're pleased to offer one of the largest event venues in Michigan, the stunning Renaissance Ballroom, which can seat up to 1,800 banquet guests. Other updated venues include 42 Degrees North, with its floor-to-ceiling windows overlooking the Detroit River and our charming outdoor patio.