Posted May 13, 2022Torrance Marriott South Bay/Redondo Beach
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Torrance Marriott Redondo Beach is only minutes from Pacific Coast Highway where guests will enjoy miles of pristine beaches, the Redondo Beach Pier, StubHub Center and Del Amo Fashion Center. Relax in our hotel's spacious guest rooms with luxury bedding and wireless internet. Savor the culinary bites of Southern California hotel dining experiences in Garden Court Restaurant and our signature Rain Wine Bar & Lounge featuring over 40 specialty wines by the glass. The hotel features over 30,000 square feet of flexible event space including a circular Elements Ballroom and outdoor Zen Garden ideal for conferences, weddings or other social activities. Elevate your spirit in our Serenity Gardens, a premier outdoor venue with a gazebo to host a dream wedding. Convenient to Los Angeles International (LAX) and Long Beach (LGB) airports, our Torrance, California hotel is where style and comfort meet.