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Director of Rooms

Posted May 18, 2022

The Lodge at Spruce Peak
Stowe, VT
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

The Lodge Director of Rooms is responsible for aligning organizational strategies with our operational strategies and service initiatives to meet the hotel’s business objectives.  The position is responsible for the organizational and reputational success of the 250 units in the Hyatt rental program as well as the services we provide to all unit owners and guests as part of our Association management obligations.   This means leading strategically and tactically in the areas of organizational management and development; staff training and accountability, daily operations; and guest service initiatives. 

This person oversees the following:

  • Front Office
  • Bell Services
  • Valet Services
  • Concierge
  • Ski Valet
  • Housekeeping

This is big job with big rewards, not the least of which is working with a fantastic team. We have great benefits, including skiing and golf and we are also part of the Hyatt family, which makes our benefits even better, like free and discounted lodging world-wide. It’s pretty awesome to work in Stowe; paddle or mountain bike in the summer, ski in the winter, world-class beers and small farms; a great place to play during your time off or to raise an active family.

If you’ve “got it all,” we encourage you to apply. We are proud diversity advocates and an EO employer.

Requirements

  • Bachelor’s Degree preferred in Business Administration, Hospitality Management; five years of proven leadership experience, or the combination of related education and experience.
  • The proven ability to effectively balance being a Strategic Business Partner with being a hands-on leader.
  • A track record of success in hospitality leadership roles with significant experience in Rooms operations, preferably in multi-faceted, seasonal resorts.
  • Experience managing large and diverse teams. 
  • Experience with exceptional service standards, preferably at a 4-Star or 4-Diammond property.
  • Technically competent with hospitality software and Microsoft Office products.
  • Energetic self-starter, with strong leadership skills, work ethic, and highest level of integrity.
  • Effective oral, written, analytical, and interpersonal skills
  • This position requires a very flexible and at times demanding schedule.
  • This is a highly visible role with exposure to Ownership and Corporate leadership and is best suited for an exceptional leader with excellent operational skills, service skills, integrity and accountability.

The individuals at Spruce Peak work as a team, flexing with the business and operational needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other exempt jobs in the hospitality industry, this position requires a flexible schedule, possibly working in other departments, working holidays, weekends, events, and long hours as necessary.

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About this Employer

The Lodge at Spruce Peak

7412 Mountain Road
Stowe, VT 05672

(802) 282-4625

300 Room Resort

www.sprucepeak.com

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STAY AT SPRUCE PEAK

Spruce Peak offers guests over 300 beautiful guest stay options, including The Lodge, a luxurious 4-diamond resort at the center of The Village, our large luxury rental collection and the highly coveted Spruce Peak Penthouses. Each guest stay experience at Spruce Peak is designed to feel like it’s truly a part of the mountain.

EXPLORE SPRUCE PEAK

Steeped in natural beauty, Spruce Peak is Stowe's only slopeside destination, featuring luxury accommodations and year-round recreation. It's a place to discover all manner of passions, from alpine skiing and snowboarding to mountain biking and fly fishing; from rounds on the mountain golf course to course after course of mouthwatering fare, Spruce Peak has something for everyone.