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Front Office Manager

Posted May 24, 2022

Residence Inn Minneapolis Downtown/City Center
Minneapolis, MN
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About This Job

The Residence Inn Minneapolis Downtown/City Center is seeking a Front Office Manager to lead a very high performing team at this highly successful property.

JOB OVERVIEW: Supervise the daily operations of the Front Desk and Night Audit to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

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About this Employer

Residence Inn Minneapolis Downtown/City Center

45 South 8th Street
Minneapolis, MN 55402

(612) 677-1000

124 Room Extended Stay

www.marriott.com

Managed By

Our Hotel

We were recently ranked in the top 1% of all Residence Inn properties in guest satisfaction. We've perfected the extended stay experience by combining the comforts of the modern home with our passion for making every guest feel welcome. Our hotel is conveniently located on the skyway system, just a few blocks from Target Field and the Target Center, in the heart of downtown, next door to major businesses, theaters, restaurants, shopping, and the Minneapolis Convention Center. Our spacious suites are equipped with kitchens, separate living areas, king beds, internet-ready desks, and brand new high-definition flat screen TVs. Maintain your lifestyle with our state of the art fitness facility or fulfill your craving at our 24-hour Market. At Residence Inn Downtown Minneapolis, we deliver Service So Memorable, our guests tell stories about it.