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Guest Service Representative


Flexible Schedule - AM and PM shifts available!

Posted January 25, 2023

Delta Hotels by Marriott Milwaukee Northwest
Menomonee Falls, WI
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About This Job

Job description


  1. Counts and verifies cash in drawer.
  2. Runs the House Count Report and the Room Service Status Report, making sure all requests are handled properly.
  3. Inputs reservations from customers or calls.
  4. Greets and registers guests, and assigns rooms.
  5. Processes all check-outs.
  6. Balances all department accounts before the end of the shift and follows procedures for all computer postings.
  7. Verifies that all checks are properly endorsed and stamped.
  8. Maintains the neatness of the Front Desk work area.
  9. Keeps keys and cash under constant security.
  10. Monitors guest accounts and notifies manager of any extreme charges to any guest account, or any suspicious action by a guest.
  11. Runs a detailed shift audit to the printer and makes the shift closing.
  12. Keeps a constant check of reservation status by taking a detailed arrival report.
  13. Completes departure reports and follows up with the Housekeeping department on late check outs.
  14. Verifies room status as stated on the Housekeeping report immediately after receiving it.  Investigates and corrects any discrepancies.
  15. Assists the guests with pertinent information concerning the hotel's accommodations and features, and resolves complaints.
  16. Runs daily system reports, i.e. arrivals, departures, occupancy, house count, etc. and distributes them according to established guidelines.
  17. Performs shift closing procedures and reviews all work performed during the shift.
  18. Interfaces with audit shift and housekeeping to ensure a continuous and smooth running operation.
  19. Ensures that all problems, complaints, and special instructions are logged in the Front Office Manual.
  20.  Performs all other related duties as assigned.

The ideal candidate for this position


High School Diploma or equivalent.  


  • Good communication and interpersonal skills.
  • Must have command of the English language
  • Must be able to work flexible days and hours, including weekends and holidays.
  • Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.
  • Must be able to work with minimal supervision.
  • Able to stand for 8 hours.
  • Able to lift 35 pounds
  • Able to perform tasks several tasks simultaneously.
  • Good hearing and vision with or without corrective lenses.
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About this Employer

Delta Hotels by Marriott Milwaukee Northwest

N88 W14750 Main Street
Menomonee Falls, WI 53051

(262) 251-5153

134 Room Hotel

The Delta Hotel in Menomonee Falls, simple made perfect.

A seamless experience awaits you at Delta Hotels Milwaukee Northwest. Situated in Menomonee Falls, our hotel offers thoughtful design with the essential needs of frequent traveler in mind. Settle into our modern yet convenient designed rooms and suites with smart amenities including fast, free Wi-Fi, complimentary bottled water, over-sized TVs and plush Marriott brand bedding. Waterlin Coffee Bar & Bistro, our signature restaurant, showcases classic WI comfort dishes with modern twists—locally sourced and inspired. The cocktail menu offers multiple old fashioned styles and, of course, local craft beers. All of the specialty cocktails go the extra step to pay homage to Wisconsin’s ice harvesting trade by asking guests, “How do you like your ice? Classic, crushed or cubed? If you're hosting an event, our hotel offers several well-designed banquet spaces; a team of experienced planners are on hand to ensure that your gathering is a success. Welcome to simple made perfect.