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Restaurant Host

Posted August 13, 2022

Hyatt Regency Greenville
Greenville, SC
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We are looking for a Host to join our World class team at the Roost Restaurant and provide excellent customer service to our restaurant guests! A Host is to greet guests with warm hospitality and insure smooth operation so the guests receive a high level of service from all restaurant associates.

Compensation

12-14

About This Job

Major Responsibilities

  • Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
  • Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
  • Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

  • Display friendly attitude greeting and seating guests. Seat and present guest with clean menus.  Seat all stations equitably assuring equal distribution of parties.
  • Keep reception area clean and neat.
  • Know locations of all outlets and services.
  • Answer phone properly and promptly giving name of restaurant and identifying self.
  • Be familiar with menu items and daily specials, including basic knowledge of food and ingredients.
  • Assist guests in finding rooms, conference rooms, meeting rooms and banquets when necessary.
  • Know what is happening on property in order to assist guests as needed.
  • Assure smooth transition at shift change remaining on duty until relief is present.
  • Collect and inspect all menus, discarding all worn ones and then replacing them.
  • Strong menu knowledge about the offerings in the restaurant(s).
  • Keep Reservation Book up to date and accurate at all times
  • Responsible for the use of a bank when needed.
  • Be flexible, reliable and available for scheduling due to business demands.
  • Assist with bussing tables, pouring water and resetting tables as needed
  • Assist managers as necessary with light administrative responsibilities.

Other Duties and Responsibilities 

  • Complies with Company Standards of Service as outlined for AURO Hotels.
  • Projects a favorable image of AURO Hotels to the public at all times.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
  • Completes Departmental, AURO Hotels and Brand standards training as assigned.
  • Maintains a clean and neat appearance at all times. 
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
  • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Certificates & Licenses

Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their job);  Others required by Brand Standard and/or State Law.

Computer Skills

As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates.  Ability to write clearly and legibly. 

Math Ability

Able to perform basic math problems.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The associate is occasionally required to sit, climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The associate is constantly required to walk and work with hands and arms up to several hours at a time.  While performing the duties of this job the associate is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. They are also constantly required to talk and/or hear.

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About this Employer

Hyatt Regency Greenville

220 North Main Street
Greenville, SC 29601

(864) 235-1234

Managed By

Our Hotel

Hyatt Regency Greenville offers guests the perfect balance of Southern hospitality and modern amenities. Located in the trendy downtown area of Greenville, we’re near the area’s best dining, shopping, and entertainment. Whether you’re visiting Furman University, exploring Falls Park on the Reedy, or staying in town for business, you will find a welcoming room waiting for you in South Carolina.

What Makes a Seamless Stay:

  • Rooms with a view: 327 comfortable guest rooms featuring atrium or downtown views
  • Main Street location: Stay within walking distance to more than 60 charming shops and restaurants in NOMA Square
  • Farm-to-table fare: Savor organic cuisine amid a rustic ambience at our on-site restaurant, Roost, or grab a premium cocktail at Orb Lounge
  • Flexible meeting space: 35,000 sq ft of stylish meeting and event space including the Grand Regency Ballroom, the largest hotel ballroom in the Upstate, as well as the innovative and social Studio 220

Award-winning accommodations: Named an AAA Four Diamond award winner