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Front Desk Clerk

Posted May 16, 2022

SpringHill Suites Wichita East at Plazzio
Wichita, KS
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About This Job

Job Duties And Responsibilities

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

SpringHill Suites Wichita East at Plazzio

1220 North Greenwich Road
Wichita, KS 67206

(316) 681-1800

102 Room All Suite

www.marriott.com

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Our Hotel

Travel in style at SpringHill Suites by Marriott Wichita East at Plazzio, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting, or relaxing in Wichita. Take the stress out of travel with free Wi-Fi, relaxing pool, and fitness center. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary breakfast buffet with fresh choices for a customized start to your day - like eggs with salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Discover Springhill Suites on your next visit to Wichita and leave relaxed and refreshed.