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Massage Therapist


Posted June 20, 2022

Marriott Mystic Hotel & Spa
Groton, CT
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About This Job


Opportunity:  Massage Therapist

Responsible for delivering the highest level of customer service while providing outstanding massage services and body treatments, to spa standards, and in accordance with Connecticut’s state laws. Complies with license CEU’s requirements. Cultivate new guest relationships and ensure retention of existing guests. Continually meets and/or exceeds service and retail sales objectives.

Reports to Spa Operations Manager; receives direction from the Department Lead

Essential Job Functions

  • Provides a full range of technical treatment services, in a quality manner, following established protocol and becomes proficient in new service offerings and improves and updates skills through training programs. 
  •  Maintains safety standards and cleanliness, keeping work area clean and equipment properly sanitized. 
  • Demonstrates impeccable guest service while being courteous and attentive to guest needs. 
  • Maintains a consistent level of retail sales, promotional sales, and guest retention, including participation in promotional activities. Build guest loyalty and/or attract new guests; activities include the provision of complimentary services and educating guests on available promotions & programs (e.g., series sales, retail sales, etc.). 
  • Attends and participate in training sessions and staff meetings.
  • Performs general duties as assigned in a prompt and precise manner.
  • Assess and accommodates guest needs by inquiring about their specific needs in order to perform appropriate service. ie: allergies, special bolstering, contraindications.
  • Recommend spa products that fit the guest’s needs.
  • Perform body treatments on guests using spa protocols and guidelines.
  • Maintain appropriate use of all products necessary to perform all massages and body treatments according to protocols.
  • Present a neat and orderly work area consistent with the high standards of the facility.
  • Constantly maintain an up-to-date knowledge of the personal services performed.
  • Handle guest questions and concerns with professionalism and courtesy.
  • Uphold the standards of sanitation, sterilization, and restocking rooms.
  • Attend and participate in all team educational meetings and trainings.
  • Adhere to schedule requirements.
  • Assist in any and all ways in the spa when not scheduled to perform service
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Graduate from an accredited school of massage therapy.
  • Must maintain a current state of CT license. 
  • Previous work experience in a spa environment is a plus.
  • Strong interpersonal communication skills (written and verbal) required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Marriott Mystic Hotel & Spa

625 North Road (Route 117)
Groton, CT 06340

(860) 446-2600

285 Room Hotel

Our Hotel

Located in Groton, CT, the Mystic Marriott Hotel & Spa is the hub for corporate, group, conference and leisure travel in the Mystic,CT shore region. This destination is an architecturally stunning Connecticut hotel boasting 285 fully renovated guest rooms and suites. Travelers can experience Mystic Seaport, Mystic Aquarium, golf, beaches & nearby Mohegan Sun & Foxwoods Casinos. Guests can indulge in services offered at our on-site, enhanced Elizabeth Arden Red Door Spa. They can dine at our award-winning, AAA 4 Diamond, Octagon Restaurant. Our location is convenient to New York City and Boston, as well as the Hartford CT Bradley airport and the Providence TF Green RI airport. Our hotel offers a unique location for business meetings, conferences, social events & weddings with 20,297 sq ft of flexible event space including 21 meeting and breakout rooms and a 10,320-sq-ft Grand Ballroom. Our hotel is perfect for business or pleasure.