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Supv III

Posted May 21, 2022

Wheeling Island Hotel-Casino-Racetrack
Wheeling, WV
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About This Job

The Opportunity 

Delaware North is searching for a Table Games Floor Supervisor to join our team at Wheeling Island Casino in Wheeling, West Virginia. As Table Games Floor Supervisor, you will oversee daily operations, ensuring a smooth, professional, and courteous guest experience. You will lead by example and share your knowledge and skills with fellow associates.

Responsibilities 

Ensures all departmental and organizational policies and procedures are followed.Ensures adequate staffing levels are being maintained.Prioritizes tasks, handles multiple projects simultaneously, organizes and delegates assignments as appropriate.Demonstrates skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally-charged situations to maintain the guests’ goodwill.Communicates any pertinent information regarding play, guest / associate issues to the TG Shift Mgr and /or the TG Mgr.Understands the goals and vision of the organization, and demonstrates commitment to those goals in terms of individual and team performance.Allocates staff to tables ensuring the integrity of the games.Oversees fills, player ratings and rundowns.Analyzes customer play, cheating, scams, counters, and unusual or suspicious variation of play.Manages Table Games staff in the proper performance of their duties.Maintains knowledge of all the rules of all games.Prioritizes tasks, handles multiple projects simultaneously, organizes and delegates assignments accordingly.Investigates and resolves customer complaints and issues.Conducts associate coaching sessions.Manages work through planning and scheduling of work assignments and performance developmentAnswers customer questions about game information.Performs as a team member and assists fellow associates to ensure a smooth operation.Provides leadership to others through example and sharing of knowledge and skill.Role models the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs.Greets guests positively, treating each person as an individual and in a professional manner.Directly supervises Table Games Floor / Box Supervisors and the Dealers.Completes other duties as assigned.

Qualifications 

• High School Diploma or GED required• West Virginia Level 1 TGO License required• West Virginia Racing Commission License required

Physical Requirements 

  • Requires sitting, reaching and pulling a majority of the shift.
  • Some standing, walking, bending, stooping, the ability to periodically lift and carry up to forty pounds, squatting, kneeling, pushing, pulling, seeing and hearing.

Who We Are 

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

  • Requires sitting, reaching and pulling a majority of the shift.
  • Some standing, walking, bending, stooping, the ability to periodically lift and carry up to forty pounds, squatting, kneeling, pushing, pulling, seeing and hearing.
Save this job

About this Employer

Wheeling Island Hotel-Casino-Racetrack

1 South Stone Street
Wheeling, WV 26003

Managed By

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Guests can relax in the comfort of the 151-room hotel and enjoy a buffet, steakhouse and many other dining options. Wheeling Island also features a 1,000-seat showroom for concerts and other events, and meeting and banquet spaces.