The Opportunity 

Delaware North is searching for a Database Coordinator to join our team at Wheeling Island Casino in Wheeling, West Virginia. Our ideal Database Coordinator will accurately input, extract, analyze and maintain data for the marketing department in accordance with the Company’s GuestPath Universal Service and Operations Standards.

Responsibilities 

• Extract, analyze and ensure accuracy of data for bulk mailings, surveys, redemptions, and promotional reviews
• Run database queries and analysis and maintain a library of database reports for marketing, player development, and other departments as needed
• Utilize CDS system to extract appropriate club data
• Keep accurate records of data management for preferred player and racing rewards programs and members
• Assist with direct mail preparation and scheduling
• Prepare routine and ad hoc reports utilizing CDS, EXCEL, Access, Sequel and Crystal Reports
• Create and maintain specialty lists for racing reward customers and preferred player members
• Accurately calculate and maintain database of earned rewards and points for all customers
• Assist with the planning and coordinating of promotions and activities
• Prioritize, organize and handle multiple tasks simultaneously
• Work within tight, demanding deadlines frequently
• Perform as a team member and assist fellow associates to ensure a smooth operation
• Provide leadership to others through example and sharing of knowledge and skill
• Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs
• Greet guests appropriately, treating each person as an individual and in a professional manner
• Complete other duties as assigned

Qualifications 

• Intermediate math skills including addition, subtraction, and algebra
• Proficient computer skills including word processing, spreadsheets, database, e-mail, and Internet required
• Provide leadership to others through example and sharing of knowledge and skill
• Associate’s degree from a two-year college or technical school preferred
• Six months to one-year related experience or training required
• Prior database experience required
• IT or casino experience preferred
• West Virginia Racing Commission License required

Physical Requirements 

• Ability to lift or carry 30 pounds
• Exposure to secondhand smoke
• Exposure to high volume noise
• Exposure to fumes/odors/dust/dirt

Who We Are 

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

• Ability to lift or carry 30 pounds
• Exposure to secondhand smoke
• Exposure to high volume noise
• Exposure to fumes/odors/dust/dirt