Assists managers in all facets of sales/service process, by typing, copying, distributing and filing all related correspondence as well as answering and responding appropriately to incoming telephone calls.
Takes booking inquiry information via phone, and prepares proper paperwork.
Enters data, (operates various word processing and other software packages) to produce correspondence, forms, memoranda and other documents. Understands written and verbal instructions.
Answers telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercises decision making skills to direct callers' requests. Accurately records messages for staff and distributes the written messages to the staff members' office in a timely manner.
Distributes printed documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transports printed documents weighing up to pounds to offices, mailrooms and other locations throughout the hotel building.
Organizes, files and retrieves documents in appropriate binders in order to maintain essential records used in the department operation. Organizes items alphabetically and numerically.
Distributes outgoing and inter-office mail and documentation throughout hotel.
Answers telephones for other individuals within department during their absence from the office.
Performs other related duties as assigned.
Provide data entry support for Banquet Event Orders (BEO’s) for weddings and social events and update as needed until time of the event. Assist in responding to sales inquiries with providing menu details, available function dates and resort information. Assist with all banquet inventory and equipment by running monthly inventory counts. Assist with marketing and sales collateral by creating promotion package folders, ordering supplies for trade shows and serve as liaison to vendors. Attend Banquet Event Order meetings weekly and provide support to Food and Beverage departments and other hotel departments affected by the upcoming event. Track deposits and final invoicing for meetings and events. Provide meeting details into body of Banquet Event Order and update as needed. Assist Group Sales Manager with room blocks and rooming lists.
Basic secretarial knowledge such as business letter formats and telephone etiquette.
Excellent telephone skills and manners; ability to interact with fellow employees and clients of the hotel, both via phone and in person.
Working knowledge of Microsoft Word.
Ability to read, write, and speak using excellent grammar and communication skills.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
A majestic mountainside destination in Stowe, Vermont that blends the gracious charm of a ski lodge with the luxurious amenities of a world-class resort. This is Topnotch. Much like a countryside auberge, you’ll find an intimate and serene escape at our New England luxury resort – one that brings nature seamlessly into the conversation. And inspires conviviality at every turn. With only 68 rooms and 23 luxurious resort homes, and many to welcome few, our Vermont country retreat offers an unyielding focus on the hotel experience and on characteristics that separate the extraordinary from the ordinary.
Surrounded by a 120-acre wooded estate in Stowe, Vermont, our personality is defined by the close company we keep with the mountains. And by the many invitations this environment extends. Here, you can do anything (well, nearly anything) you want. Cross-country and downhill skiing (we’re two miles from Mt. Mansfield). Golfing, horseback riding and sleigh rides, hiking, biking. Or escape to your balcony with a good book – or a chaise by our indoor and outdoor pools – and drink in the sights, the air, the moment.
Our Topnotch Spa is considered one of the world’s top resort spas by Spa Finder, Condé Nast Traveler and Travel + Leisure. And is committed to creating bliss. Tennis? With six outdoor and four indoor courts, as well as a USPTA-certified international staff, our Tennis Center is ranked one of the Top Ten U.S. Tennis Resorts. Close by, one of the most beguiling of New England towns, Stowe, Vermont, offers a legendary mix of shops, culture, cafés and hospitality.