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Player Development Executive

Posted May 24, 2022

Delaware North at Mardi Gras Casino & Resort
Cross Lanes, WV
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About This Job

The Opportunity 

Delaware North Gaming is hiring a Player Development Executive to join our team at Mardi Gras Casino in Cross Lanes, West, Virgina. As a Player Development Executive, you will be responsible for developing and implementing new promotions, building successful connections with our guests, and managing special events and tournaments. Our ideal candidate is knowledgeable of casino games, has a high degree of integrity and confidentiality, and wants to contribute to the success of an organization.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities 

  • Network with known players to identify and contact high value guests by utilizing telemarketing, correspondence, and personal interactions.
  • Establish and maintain relationships with assigned guests.
  • Oversee the booking of guest accommodations, special events, hotels, restaurant reservations, and other amenities. 
  • Create special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players.
  • Help manage special events including the planning and execution of the events.
  • Communicate player needs and wants for existing programs to keep members informed of events, activities, programs, and benefits as a VIP guests.
  • Survey players to determine their needs and wants; answer requests in a timely manner via phone call or email.

Qualifications 

  • Must be of legal gambling age.
  • Comfortable making outgoing phone calls to generate trips. 
  • A minimum of two years of experience in a customer service or sales position.
  • Three years of experience as a Casino Host or in a similar role is preferred.
  • Ability to obtain and maintain a state gaming license.
  • Knowledgeable of various games, their rules, and the ability to communicate about games. 

Physical Requirements 

  • Ability to stand, walk, or sit for extended periods of time.
  • Ability to lift at least 25 pounds.
  • Bending, Stooping, Lifting.
  • Must be able to work evenings, weekends, and holidays.

Shift Details 

1st Shift2nd ShiftHolidaysWeekendsVaries

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

  • Ability to stand, walk, or sit for extended periods of time.
  • Ability to lift at least 25 pounds.
  • Bending, Stooping, Lifting.
  • Must be able to work evenings, weekends, and holidays.
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About this Employer

Delaware North at Mardi Gras Casino & Resort

1 Greyhound Drive
Cross Lanes, WV 25313

Regional Office

www.hospitalityonline.com

Managed By

Delaware North has been operating Mardi Gras Casino & Resort since 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.