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Guest Service Agent

Posted July 26, 2022

Residence Inn Chicagoland - Mettawa
Mettawa, IL
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Residence Inn Chicagoland - Mettawa

26325 North Riverwoods Boulevard
Mettawa, IL 60045

(847) 615-2701

130 Room Extended Stay

www.marriott.com

Our Hotel

The Residence Inn Chicago Lake Forest Mettawa hotel makes long stays simple with new suites and convenient perks including free WiFi, breakfast and more. Just off I-94 a few miles north of Chicago, our extended stay hotel stands out among other hotels in Lake Forest, IL for our apartment-style suites and lowers rates for longer stays. Each suite includes a fully-equipped kitchen with stainless steel appliances, modern furnishings and free WiFi. Business travelers appreciate our free hot breakfast buffet and close proximity to HSBC, Conway Business Park and Hospira. A quick 15-min drive, exploring sites such as Great Lakes Naval Base, Lake Forest College, Six Flags Great America and Gurnee Mills Outlet Center is easy. For extra relaxation, check out our onsite billiards room and outdoor BBQ patio. Join us Mon-Wed at our evening Mix where we’re serving up yummy apps and free drinks.