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Telephone Operator

Sign On Bonus, Free meals, Free Parking, Hotel Room Discount Program, Health Plan

Posted May 9, 2022

Sheraton Old San Juan Hotel
San Juan, PR
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About This Job

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

Why you will enjoy this job

Answering calls and taking requests. It’s a no brainer, right? Often one of the first impressions of service, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the caller who needs an extra set of towels or helping a guest find their way to the Hotel. As a Telephone Operator, you’ll have many opportunities to brighten someone’s day.

As a Telephone Operator, you will: 

  • Provide that critical impression of efficient service to our guests and have a natural passion for delivering exceptional service. 
  • Greet and serve external and internal guests over the phone everyday. 
  • Enjoy solving problems, and be comfortable using a computer to coordinate service needs and requests accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently in English and Spanish.  You will regularly use a computer and different software.  This position requires continuous seating, and standing occasionally, you will have to lift or move up to 20 pounds. 


  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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About this Employer

Sheraton Old San Juan Hotel

100 Brumbaugh St.
San Juan, PR 00901

(787) 721-5100

The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.