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Front Desk Supervisor

Posted July 28, 2022

Holiday Inn Louisville Airport - Fair/Expo
Louisville, KY
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About This Job

Position Responsibilities

  • Provide the highest quality of service to the guest at all times.
  • Assign specific duties to staff for efficient operation of department.
  • Assist in training new associates and cross-training existing associates.
  • Assist in interviewing and hiring new associates for the department.
  • Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
  • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
  • Monitors daily status of rooms, rates, discount rates and packages.
  • Maintains current list of available rooms for walk situations.
  • Coordinates blocking of rooms.
  • Checks printed registration cards against information on arrival report and rectifies any discrepancies.
  • Ensures prompt and courteous service to guests.
  • Pre-registers guests according to standards.
  • Completes and monitors employee schedule.
  • Monitors VIP arrivals.
  • Notify Maintenance Department of any maintenance issues.
  • Keeps track of rooms to ensure accurate status and readiness for check-in.
  • Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
  • Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act.
  • Promote a harassment free work environment.
  • Acts as Manager on Duty as required.
  • Work nights, weekends, and holidays as necessary.
  • Perform various other duties as assigned to meet business objectives

E

Ducation And Experience

  •  Minimum of two (2) years in Front Desk Operations Preferred
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About this Employer

Holiday Inn Louisville Airport - Fair/Expo

447 Farmington Avenue
Louisville, KY 40209

(502) 637-4500

106 Room Hotel

www.ihg.com

Our Hotel

Government rate includes breakfast! New shuttle hours! Welcome to the Holiday Inn Airport Fair Expo! Located blocks from Churchill Downs we are the premier property for all things Kentucky Derby, Oaks and a local favorite Thurby! Walking distance to Churchill Downs, Papa Johns Cardinal Stadium and Kentucky Kingdom. Conveniently located 1.3 miles from Louisville International Airport with easy access to interstates 65 and 264; we are the go to property for University of Louisville and business travelers looking for a break from the construction and parking prices downtown!