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Assistant General Manager

Posted June 12, 2022

West 57th Street by Hilton Club
New York, NY
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About This Job

Job Description

HGV now offers Day One Team Member Benefits

A phenomenal opportunity to bring your leadership experience and join a career in the hospitality industry. This position will provide you the opportunity to utilize your skills in property management, leadership, and preventative/reactive maintenance. If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join us!

HGV is complying with New York City’s vaccination requirements.

What will I be doing?

As an Assistant General Manager at West 57th, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

HGV is complying with New York City’s vaccination requirements.

  • Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards. Monitor and maintain SALT scores and develop improvement plans as necessary.
  • Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction. Ensure property is maintained and in compliance for all Quality Assurance inspections.
  • Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property.
  • Work with Executive Housekeeper and Chief Engineer to implement and maintain housekeeping & maintenance operations, policies and procedures.
  • Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.
  • Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.
  • Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.
  • Reviews and evaluates all aspects of the resort’s operations and makes recommendations to the General Manager for changes as needed. Oversees annual HGV Safety and Security profile.
  • Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of City, State and Federal laws governing the operations of interval resorts.
  • Serves as a liaison to Sales and Marketing departments. Serves as a liaison to third-party vendors, including Security and Food & Beverage
  • Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are supervised and applied.
  • Builds and manages Association(s) budgets and retail budgets.
  • Supervises replacement program for the Association as dictated by the approved reserve funding.
  • Develops and maintains cost and labor controls to ensure operation within budget.
  • Advises owners of local activities that may affect the property and/or property value.
  • Conducts periodic communication with the sales organization as it relates to service and product changes and improvements.
  • Maintains a close working relationship with Hilton Grand Vacations Company and contributes to the sales and resales of unit weeks.
  • Assures compliance with labor laws and respects areas of responsibilities
  • Develops career path opportunities for department heads.
  • Counsels direct reports on job-related matters.
  • Guides and advises employees to achieve established goals and objectives.
  • Builds and supervises guidelines by which all employees are hired, developed, counseled, and separated.
  • Remains alert to potential problems or areas of concern, alerting the appropriate party.
  • May be required to perform other reasonable duties as requested by management.
  • We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!


Qualifications - External

What are we looking for?

  • Three to five years of leadership experience
  • Experience should entail at least two functional areas of responsibility (i.e. front office, maintenance, housekeeping, etc.) Associate's Degree/College Diploma/Cepeg Ability to work a flexible schedule to include nights, weekends and holidays.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.

Preferred Requirements:

  • BA/BS/Bachelor's Degree
  • Union Experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

West 57th Street by Hilton Club

102 W 57th Street
New York, NY 10019-3302

(212) 379-0103

166 Unit Time-Share

At A Glance

With a truly distinctive setting complemented by world-class amenities, West 57th Street by Hilton Club delivers a Manhattan experience that is luxurious and, above all, unforgettable. This 28-story building is the first ground-up residential shared ownership property ever developed in New York City. Located in the heart of midtown Manhattan's prestigious Plaza District, West 57th Street by Hilton Club is close to the city's most celebrated destinations, including Lincoln Center, Central Park, Carnegie Hall and Fifth Avenue’s world-famous shopping. Highlighting the gracious list of property features is a spacious outdoor terrace adjoining the Owners Lounge.