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Front Desk Supervisor

Posted July 4, 2022

Embassy Suites by Hilton Miami International Airport
Miami, FL
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About This Job

Description

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Embassy Suites by Hilton Miami International Airport

3974 NW South River Drive
Miami, FL 33142

(305) 634-5000

316 Room All Suite

embassysuites3.hilton.com

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At A Glance

Welcome to our Embassy Suites by Hilton Miami International Airport, located just a half mile from MIA airport. Take advantage of our complimentary shuttle service, subject to availability, within a 3-mile radius of our hotel in Miami, Florida. Situated less than 10 minutes from downtown and the Miami Marlins Stadium, our hotel is close to major attractions, including the Miami Seaquarium, Jungle Island and the Port of Miami. Refresh each day in our modern fitness center, and relax in our newly renovated heated outdoor pool and whirlpool.

Enjoy more space and convenience at our all-suite Miami hotel, when you unwind in our breath-taking open-air atrium featuring tropical plants, koi ponds, and palm trees. Discover comfortable, spacious accommodations in our stylish two-room suites. Each suite has a private bedroom and separate living room with a queen-sized sofa bed, easy chair and work station.
Start every day at our Miami Airport hotel with a complimentary cooked-to-order breakfast, and partake in our Evening Reception* featuring a variety of complimentary beverages and snacks. Indulge in fine steaks, and enjoy casual Miami dining at our Grill 305 restaurant.

Host a meeting or special occasion in one of our spacious meeting rooms or beautiful Key West Ballroom. Catch up with work in the BusinessLink™ business center, work out in our well-equipped fitness center, or swim at our outdoor pool.