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Restaurant Host/Hostess

$500 SIGN ON BONUS

Posted September 1, 2022

DoubleTree by Hilton Hotel Newark Airport
Newark, NJ
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About This Job

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

Maintain proper set-up of dining room.

Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

Answers phone and takes room service orders.

Comply with attendance rules and be available to work on a regular basis.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items.  Ability to move throughout a crowded room to seat guests.  Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.  Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Newark Airport

128 Frontage Road
Newark, NJ 07114

(973) 690-5500

503 Room Hotel

doubletree3.hilton.com

From runway to relaxation by Newark Airport

Our hotel is next to Newark Liberty International Airport, with a free shuttle every 30 minutes. We're seven miles from Cape Liberty Cruise Port and 10 miles from New York City. Every stay starts with a chocolate chip cookie, and Starbucks coffee and grab-and-go items are available in the lobby. Enjoy our fitness center and indoor pool.