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Guest Service Agent

Posted August 2, 2022

Homewood Suites by Hilton Portland Airport
Portland, OR
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About This Job

Job Duties And Responsibilities

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

Education And Experience

  • Prior Customer Service Experience
  • High School Diploma/GED

Knowledge, Skills And Abilities

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Homewood Suites by Hilton Portland Airport

11936 NE Glenn Widing Drive
Portland, OR 97220

(503) 262-8888

A Welcoming Portland Hotel with All the Comforts of Home

Welcome to Homewood Suites by Hilton™ Portland Airport, tucked in a peaceful area just 2 miles from the airport and close to corporate offices and medical centers. Enjoy quick access to I-205, Cascade Station shops and dining, the Oregon Convention Center and Downtown Portland. We offer complimentary shuttle service for the airport (4:00 am to 1:00 am daily) and within 3 miles of the hotel.

All of our suites have a living area, full kitchen, work desk, and a bathroom with separate vanity area. Connect devices to free WiFi and kick back on the sofa watching TV. Customizing your stay is easy with a choice of studio, one- and two-bedroom suites.

Start mornings right with a free hot full breakfast and join us Monday-Thursday for a complimentary evening social*. Our indoor pool, fitness center and outdoor lounge area are great places to recharge after a busy day, and our business center and Suite Shop® are open 24 hours for your convenience.