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Sales Manager

Posted August 2, 2022

DoubleTree by Hilton Hotel Holland
Holland, MI
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About This Job

Job Duties And Responsibilities

  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage business travel accounts to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
  • Details BEOs with client for groups with meeting space and distributes with appropriate staff.
  • Conduct pre- and post-conference meetings when it is agreeable with the client
  • Attends property specific receptions to generate leads and interact with customers
  • Organize and execute local area blitzes
  • Implement special promotions relating to sales segment
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Other duties as assigned

Education And Experience

  • High School Diploma/GED. Bachelor's Degree preferred
  • Prior sales experience preferred

Knowledge, Skills And Abilities

  • Strong analytical skills relative to impact on hotel revenues
  • Ability to communicate effectively verbally and in writing
  • Strong understanding of revenue management principles
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations
  • Experience with Delphi.fdc preferred
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About this Employer

DoubleTree by Hilton Hotel Holland

650 East 24th Street
Holland, MI 49423

(616) 394-0111

169 Room Hotel

doubletree3.hilton.com

At A Glance

Step into the inviting lobby of the DoubleTree by Hilton Hotel Holland and be welcomed with a freshly baked chocolate chip cookie from our courteous staff. Located just off U.S Highway 31, our hotel is close to many businesses in the area, including the adjacent Johnson Controls. Just minutes from Lake Michigan, the hotel is only 35 minutes from Gerald R. Ford International Airport. Benefit from complimentary parking and an electric car charging station at the hotel.

Enjoy the uniquely designed interior of our Holland, Michigan hotel with indoor balconies overlooking an open saltwater pool area with whirlpool and relaxing seating. Work out at the fitness center, or savor contemporary American cuisine and refreshing drinks at our restaurant or lounge. Our recently renovated (Jan, 2016) guest rooms offer new paint, carpeting and furniture as well as updated bathrooms. Thoughtful amenities include complimentary WiFi, work desk with ergonomic chair, and gourmet coffee. Choose a room with a balcony overlooking the pool or opt for a direct pool access room. Upgrade to a suite for more space, a wet bar for entertaining and a 42-inch LCD TV.

Host your next business meeting, celebration, or event at our Holland, Michigan hotel and take advantage of the 9,700 sq. ft. of space, including a grand ballroom and smaller boardrooms. Catch up with work at the business center with an array of equipment and services for your use. Stay connected wherever you are with complimentary WiFi for Hilton Honors members in public areas.