JOB SUMMARY

Contracts and closes group business in addition to conducting site inspections. Acts as the on-property liaison for group sales  Verifies business is documented properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE  

Education and Experience

Required:

Degree from an accredited university in in related professional field 

Minimum of 2 years experience in Sales / hotel related experience

CORE WORK ACTIVITIES

Managing Sales Activities

Achieves group revenue goals by responding to incoming group/catering opportunities for the property

Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply, and demand etc.) and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

Conducts research and solicitation activities to identify new group/catering business and achieve personal and property revenue goals.

Acts as the on-property liaison for group events.

Assists with selling, implementation, and follow-through of group sales promotions.  

Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food, and beverage), service levels, and overall satisfaction.

Conducts site inspections, as required.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with department leadership to implement a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process

Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner

Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.

Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, EST) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.

Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the Hotel.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

MANAGEMENT COMPETENCIES

FULL TIME BENEFIT OVERVIEW

Competitive wage

Hybrid Work From Home Schedule

Medical, Dental, Vision, and Life Insurance

FSA and Commuter Benefits

Vacation and Paid Time Off (PTO)

Complimentary and Discounted Rooms

Annual review with increase  

401k program with company match

Discounted Parking