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Front Desk Agent

Posted June 6, 2022

Embassy Suites by Hilton Miami International Airport
Miami, FL
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Local Candidates.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Embassy Suites by Hilton Miami International Airport

3974 NW South River Drive
Miami, FL 33142

(305) 634-5000

316 Room All Suite

embassysuites3.hilton.com

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At A Glance

Welcome to our Embassy Suites by Hilton Miami International Airport, located just a half mile from MIA airport. Take advantage of our complimentary shuttle service, subject to availability, within a 3-mile radius of our hotel in Miami, Florida. Situated less than 10 minutes from downtown and the Miami Marlins Stadium, our hotel is close to major attractions, including the Miami Seaquarium, Jungle Island and the Port of Miami. Refresh each day in our modern fitness center, and relax in our newly renovated heated outdoor pool and whirlpool.

Enjoy more space and convenience at our all-suite Miami hotel, when you unwind in our breath-taking open-air atrium featuring tropical plants, koi ponds, and palm trees. Discover comfortable, spacious accommodations in our stylish two-room suites. Each suite has a private bedroom and separate living room with a queen-sized sofa bed, easy chair and work station.
Start every day at our Miami Airport hotel with a complimentary cooked-to-order breakfast, and partake in our Evening Reception* featuring a variety of complimentary beverages and snacks. Indulge in fine steaks, and enjoy casual Miami dining at our Grill 305 restaurant.

Host a meeting or special occasion in one of our spacious meeting rooms or beautiful Key West Ballroom. Catch up with work in the BusinessLink™ business center, work out in our well-equipped fitness center, or swim at our outdoor pool.