GAMING LICENSE REQUIRED: Class III B+

Grade N12 / $25.74

STATUS: Hourly, Non-Exempt

Job Code 200612

POSITION REPORTS TO: Food Services Manager, Restaurant Manager

Job Summary

The Restaurant Supervisor is responsible for supervising the restaurant and concession staff, overseeing restaurant operations, ensuring the utmost in efficiency and service. Inventories, restocks, and keeps restaurant and concession areas running smoothly. Assists with training, schedules, disciplines and recommends termination of staff.

Essential Duties And Responsibilities

The statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description may be amended, at any time.

1. Practice, support and promote the Mission, Vision and Values of Muckleshoot Casino.

2. Supervise food service and concession team members.

3. Foster and promote a cooperative working climate, maximizing productivity and team member morale.

4. Monitor staff performance to ensure compliance with all phases of service, sanitation and safety procedures.

5. Recommend and assist in team member evaluations and discipline.

6. Respond to callout's, adjust staffing to ensure appropriate coverage.

7. Ensure all orders are delivered within designated timelines.

8. Ensure dining room is kept neat and clean.

9. Ensure proper procedures are adhered to while handling emergency situations.

10. Inform staff of daily specials and special events, programs, or new policies.

11. Ensure food products are up to standards and served on time.

12. Monitor all cash register and cash handling functions to ensure Point of Sale (POS) compliance.

13. Responsible for daily receipts and monthly inventories.

14. Resolve guest complaints in a timely and professional manner.

15. Train new team members; supervise ongoing training as necessary.

16. Create, maintain and facilitate a positive work environment and promote positive public relations to the public.

17. Smile and engage Guests and Team Members with a positive professional demeanor.

18. Perform other duties as assigned.

Number of Initial Direct Reports: 45

Number of Initial Indirect Reports: 0

Scope Of Management Authority

o Supervisor: Operates with supervisory review over others; does not have budget authority; reports to Manager level or higher

Hiring Decisions: Recommends

Corrective Actions: Recommends

Termination Decisions: Recommends

Licenses Or Certifications (Required/Preferred)

• Required to have and maintain a valid WA State Health card/Food Handlers permit.

• Required to have and maintain a Class 12 Liquor License.

Education, Experience, And Training For Position (Required/Preferred)

• High school diploma or equivalent required.

• Two (2) years' experience in Food service with at least one (1) year managerial or supervisory experience required.

Specific Skills/Knowledge/ Abilities Required For Position

• Demonstrate ability to demonstrate proper etiquette in table setting and service.

• Demonstrate ability to effectively communicate ideas and information both in written and verbal form.

• Demonstrate ability to handle large sums of money accurately.

• Demonstrate ability to identify intoxicated guests.

• Demonstrate ability to manage and resolve guest issues.

• Demonstrate ability to read and understand information and ideas presented in writing. Read, write and speak English fluently.

• Demonstrate ability to train all staff positions.

• Demonstrate ability to work in a high-pressure environment.

• Demonstrate ability to work well with subordinates, management and guests in a professional manner.

• Demonstrate ability to work with and maintain confidential information and materials.

• Demonstrate ability to apply general rules to specific problems to produce appropriate solutions.

• Exhibit knowledge of restaurant and concession procedures.

• Exhibit knowledge of wines and liquor.

• Exhibit working knowledge of computers, basic software and POS Systems.

• Exhibit working knowledge of health & safety standards, and safety regulations as required.

Job Demands

Physical

The physical demands described here are representative of those that must be met by team member to successfully perform essential functions of this job. Shift work, holidays, weekends, or nights may be assigned.

Regularly required to lift/move, up to one hundred (100) pounds of force (pulling, pushing, lifting, carrying, etc.) and reaching with

hands and arms use hands to grasp, and have finger dexterity to handle objects, tools, or controls. Exposure to both extreme Hot and Cold temperatures, equipment, and substances and regularly required to work in tight, high or confined spaces.

Specific vision ability includes close vision, distance vision, color vision, peripheral vision, and depth perception. Visual acuity to discern and examine text, graphics, color and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office or required equipment and examine or update documents, records, data, instructions, logs, and files.

Specific vision ability includes close vision, distance vision, color vision, peripheral vision, and depth perception. Visual acuity to discern and examine text, graphics, color and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office or required equipment and examine or update documents, records, data, instructions, logs, and files.

MENTAL Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, reach conclusions/solutions. Comprehension in assessing, analyzing, and processing alpha, numeric, and visual data and completing required tasks or documents accurately. Ability to tolerate stress and conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted.

WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras. Work in casino operations and/or internal or external environments occasionally. Exposure to secondhand smoke, moderate to high noise level, bright lights, fluctuating temperatures/weather conditions.

• This list of minimum essential functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

• Success in this position will require ongoing knowledge and application of Company driven performance indicators that include but are not limited to interpersonal and communication skills, change leadership and teamwork, customer service and satisfaction, attendance and punctuality, integrity and dependability.

• All duties shall be performed in accordance with Muckleshoot Casino's policies & procedures, internal control standards, and organizational objectives.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.