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Operations Supervisor

Posted May 16, 2022

Hyatt Regency Reston
Reston, VA
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  
  • Operations Supervisor is responsible assisting all Operational departments as needed.  

Front Office/Guest Services 

  • Responsible for all training and on-boarding of newly hired associates at the Front Desk
  • Assist with daily check lists and Front Office reports
  • Assist guests during peak times to ensure expectations are exceeded upon check- in and checkout.
  • Lead the team with the World of Hyatt enrollment program
  • Assist Managers with communicating upsell strategies for the day.
  • Ensure that all VIP’s for the day are properly assigned accordingly to preference and room types using Colleague Arrivals dashboard and guest comments and GEM notes.
  • Assist in communicating (sharing) Medallia feedback to hourly associates through pre shifts.
  • Schedule to assist with expedition of luggage/vehicles/garage during highest volume days
  • Assist with coverage in Regency Club when needed
  • Assist with coaching and counseling of colleagues
  • Resolving guest issues

Housekeeping 

  • Inspect Room Attendant’s work performance through inspections on a daily basis.
  • Assist with condition of guest floors and public areas on higher volume turns
  • Assist managers in Laundry on busy turn days
  • Assist with coaching and counseling of colleagues
  • Resolving guest issues

Banquet 

  • Responsible for walking and inspecting room sets
  • Serve as the liaison between Banquets and Engineering to ensure maintenance requests are completed.
  • Meet/greet the client and review daily details of their meetings with them
  • Assist CS staff on tight turn days
  • Assist with current projects, standard implementation, reorganization of banquet areas

Schedule for this role:

This person would work 5 days on a rotation basis. Location will based on business needs

This is not you typical career opportunity.  This is the Hyatt Touch.

Requirements

  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time.
  • Experience and a thorough understanding of Front Office operations.
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About this Employer

Hyatt Regency Reston

1800 Presidents Street
Reston, VA 20190

(703) 709-1234

518 Room Hotel

reston.hyatt.com

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At Hyatt Regency Reston, we’re proud to pamper every guest with a luxurious stay you’ll never forget. Our exceptional service and gorgeous property have earned us the distinction of being the only 4-Diamond hotel in Reston, VA.

Located in the thriving heart of Reston Town Center, our hotel is surrounded by major businesses, over 50 retail stores, 30 restaurants, and a movie theater. We’re the largest, most renowned hotel in the Dulles Airport Corridor, with a free guest shuttle to and from the terminal. If you have business or sightseeing plans in Washington DC, the capital is just 30 minutes away as well.

Does the Hyatt spirit shine in you?

Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

It's all about authentic hospitality

We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are.  We care about our associates and we care about our guests.

At Hyatt, hospitality isn't just a business; it’s a calling.  It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company.  Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.  

We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.  The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.   Mission:  We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality.  We do this in an environment that respects all people and all ideas.  We do it in an efficient way that leads to superior results.     Goals:  We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.   Values:  Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.  

You'll enjoy equal parts rewards and recognition

Hyatt believes in its employees in celebrating success and in highlighting accomplishments!  Employees take pride in being part of such a collaborative environment.   As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with "great camaraderie".  You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences.    Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life.   As healthy and happy people, Hyatt employees are committed to working in our collaborative environment.     Hyatt's worldwide recognition and rewards programs will vary depending on the country.  Local benefit packages will be offered for those hotels outside of North America.  

Just as important as our guests

We know that quality health and welfare care for you and your family or domestic partner is top priority.  Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals.     Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs.  Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs.   When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member.  Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment.  The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.