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Complex Food and Beverage Operations Manager Banquet

Posted May 14, 2022

Sheraton Birmingham Hotel
Birmingham, AL
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About This Job

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day To Day Operations
  • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Monitors and maintains the productivity level of employees.
  • Verifies that all team members/supervisors understand the brand specific philosophy.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
  • Establishes and maintains open, collaborative relationships with employees.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction result with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Sheraton Birmingham Hotel

2101 Richard Arrington Jr. Boulevard North
Birmingham, AL 35203

(205) 324-5000

757 Room Hotel

careers.marriott.com

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Welcome to the Sheraton Birmingham hotel located in the heart of Uptown; Birmingham's newest entertainment district at the BJCC. Sheraton Birmingham Hotel is ready to welcome you to a whole new level of comfort and warmth. Our major renovation included a full renewal of our of the lobby featuring the Link@Sheraton with Microsoft - our sleek connectivity hub offering complimentary wireless High Speed Internet Access - redecorated guest rooms, and updated meeting spaces.

Relax in our indoor pool or get your pulse racing in our newly renovated fitness center. Our refurbished Moretti's lounge provides a pleasant, stylish setting in which to gather with friends. At day's end, a great night’s sleep awaits you in one of our freshly redecorated guest rooms—complete with flat screen TVs and our signature Sheraton Sweet Sleeper™ Bed, featuring a decadent duvet and pillow top mattress.

Impress your colleagues in one of Alabama's largest and most recognized convention hotels. Events of various sizes will thrive in over 350,000 square feet of updated meeting and exhibition space, including Alabama's largest ballroom—25,000 square feet of elegant and versatile space. We are also conveniently connected to the Birmingham/Jefferson Convention Complex by a covered skyway.

Discover southern hospitality at its best. Enjoy some of the finest restaurants in the south in the nearby Five Points South entertainment district. Join in the excitement of fellow fans at the infamous Alabama Sports Hall of Fame.

Experience Birmingham in a way you’ll never forget at the all-new Sheraton Birmingham Hotel.