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Phone Operator

Posted May 10, 2022

Sheraton Panama City Beach Golf & Spa Resort
Panama City Beach, FL
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About This Job

Come join team Crescent at Sheraton Panama City Beach Golf & Spa Resort: Live Our Passion, Love Our Culture The Crescent Way!

2021 Florida Exceptional Employer Winner

Paid Recognition programs

Incentives to earn extra $$

Year-round employment

Opportunity for advancement and growth

Training and Tuition assistance

Part Time Benefits – medical, dental, vision, 401k and vacation hours

Full Time Benefits – medical, dental, vision, life insurance, 401k, short & long term disability, personal time, holiday pay, vacation hours and more

Marriott hotel and food discounts

Crescent Hotel discounts

Free employee meal

Spacious complimentary employee parking lot

Shuttle from Thomas Drive bus stop

Beat the Front Beach Road traffic

Crescent is one of the top-ranking hotel management companies in North America

Only AAA Four Diamond Resort in Panama City Beach

Give exceptional customer service to all our internal and external guests

Answer internal and external telephone calls in a friendly and courteous manner, direct calls through the hotel switchboard. Handle guest requests and follow-up on all work-orders and requests.  Assist the Front Desk with Guest registration.

Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.

Remain calm and polite especially during emergency situations and/or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.

Must have computer and customer service experience.

At Crescent Hotels & Resorts, we create a great place to work where associates at all levels of our organization are respected for their differences, like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about diversity, race, equity and inclusion.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Sheraton Panama City Beach Golf & Spa Resort

4114 Jan Cooley Drive
Panama City Beach, FL 32408

(850) 236-6000

320 Room Resort

www.marriott.com

Our Hotel

A quintessential Florida vacation destination, our hotel is nestled along the historic St. Andrews Bay, with a distinct coastal experience as the only AAA Four Diamond rated hotel in Panama City Beach.

A water lover’s paradise, the beauty of the Emerald Coast is at your fingertips at the Sheraton Panama City Beach Golf & Spa Resort. Dig your toes in the white sands of our bay beach and relax along the shore or make a splash with a trip to Shell Island or a wave runner rental. Boat excursions include a day sailing aboard the Footloose Catamaran on a snorkel/dolphin cruise or captain your own pontoon boat rental for a day of fun in the sun with the whole family.