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General Manager

Posted June 21, 2022

Virgin Hotels New York
New York, NY
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About This Job

Who we are:

We love what we do and what we do is important!  We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:Should you decide to accept it...

You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.

As the General Manager you must have the influence and accountability for the total operation, style and culture of the property. You will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals, but you will also be the brand ambassador of how the Virgin Hotels brand come to life within your location. What does that mean? Not only will you be responsible for leading the day-to-day culture within the hotel, but you will be in charge of the look, feel and ambience of the hotel as a whole, ensuring that design standards are met, uniforms are on point, and that the guest experience is flawless throughout the entire customer experience.  We definitely are a little different, if you are expecting to wear a tie, you are in the wrong place.

You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests.  Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty:What exactly you will be doing...

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.  Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

  • Responsible for the overall performance of the properties operations to include but not limited to P&L, Guest Satisfaction, Brand Quality Assurance, Budget and Labor
  • Executes the training of all teammates as it relates to brand and company standards to maximize revenues and service culture
  • Be responsible for maintaining compliance and up to date on new initiatives for the brand and company
  • Be aware of and in compliance of all employment laws of your area or region of the country
  • Maintain positive relationships with Management company, Property owners and clients
  • Support and inspect for safety and security standards are being maintained
  • Support guest experience and satisfaction in all operations
  • Works closely with corporate teams in People, Accounting, Revenue Management, Sales and leadership to ensure property and company goals are being achieved
  • Act as the face of the property by being actively involved in the local community

What qualities are we looking for:

You’ve got skills? If you can perform the following, then you have come to the right place...

  • Previous General Manager experience required
  • Candidates must possess the skills and experience to lead a team to consistently deliver exceptional guest service
  • Have a proven track record of meeting budgets, understanding P&L statements, and cost controls
  • Excellent communication and problem solving skills
  • Development of salaried managers and hourly staff
  • Actively support the Sales and Marketing effort
  • Maintain a high quality product
  • Ensure that hotel policies and brand standards are followed
  • The General Manager will be responsible for day to day operations of the hotel, ensuring guest and associate satisfaction is of utmost importance.

Background must-have:

  • Current, legal and unrestricted ability to work in the United States
  • Bachelor’s degree required.
  • Minimum of three years as a hotel General Manager.
  • Previous hotel management experience with-in other disciplines is highly desired
  • *Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.  We are proud to be an inclusive and Equal Opportunity Employer*
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About this Employer

Virgin Hotels New York

1225 Broadway
New York, NY 10001

463 Room Hotel

Managed By

Virgin Hotels is set to open its new property in New York City this year. Fancy a preview of what to expect? Dive right in…

The city that never sleeps will be home to a brand new Virgin retreat in 2022, where you’ll find all the little touches you’ve come to expect from Virgin Hotels. We’re talking beautiful Chambers, a personalised welcome and a bed so comfortable you might be tempted to actually catch some zzz's – despite NYC’s buzzing rep.

Located on the northwest corner of 29th Street and Broadway in the heart of Manhattan, Virgin Hotels New York City is close to many of NYC’s hottest attractions. Central Park, the Met and Theater District (jazz hands at the ready) are all in easy reach.

This is a new-build hotel, with 463 Chambers, meeting spaces and plenty of restaurants and bars, including the brand’s flagship space, Commons Club. You won’t find anywhere else like it in the city.

Virgin Hotels New York City will also offer incredible event spaces, with amazing views of the Big Apple cityscape. The perfect spot to wow your guests over a Martini or three, with front-row seats to one of the world’s most hip and happening neighbourhoods.

Virgin Hotels New York will open its doors next year, and the countdown begins right now. Head over to the Virgin Hotels website to keep up with all the latest news, and get dreaming and scheming for your next NYC getaway.