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Senior Manager, Mobile Product

Posted June 7, 2022

Marriott International
Bethesda, MD
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About This Job



Job Summary

The Marriott Mobile App team is seeking an experienced senior product manager to help lead its core mobile guest services and in-stay experiences for the Bonvoy Mobile App. Reporting to the Senior Director of Mobile Product as part of the overall Digital team, the Senior Product Manager, Mobile will play a key role in maturing Marriott’s core mobile in-stay experiences in support of advancing the Company’s goal of becoming the world’s favorite travel company.

This role will partner with key product, design and engineering leaders across the organization to define and drive the mobile app roadmap for enhancements to existing in-stay experiences from the moment of purchase until checkout and each interaction in-between for the Bonvoy Mobile app. This role will lead a cross-functional, agile product team to activate against each aspect of the in-stay roadmap and strategy for the mobile app blending technical knowledge, enterprise product experience, and a demonstrated ability to distill complexity into mobile experiences that truly meet customer needs.

The person in this role will be comfortable leading and managing communication across the broader organization for relevant aspects of the mobile roadmap. An ideal candidate will be a true digital product manager who relentlessly pushes to understand customer needs,  advocates for the customer, is comfortable making data-driven decisions, and is able to continually partner, collaborate, and prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the Digital product organization with a diverse set of internal stakeholders.

A successful candidate will bring a proven track record in digital product management as well as demonstrated, successful delivery of digital product experiences. Additionally, an ideal candidate will have an understanding of direct to consumer digital products, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing mobile experiences that consumers love.

Candidate Profile

Education And Experience

Required

  • 4+ years of Digital Product and/or Digital Strategy experience; must have direct experience and fluency with the broader Consumer Mobile / Digital landscape and mobile platforms
  • 3 - 5+ years of Product Management experience leading a cross-functional agile delivery team; portion of that experience supporting Android and/or iOS
  • Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
  • Bias for action and collaboration across functions; ability to work with Design and Engineering partners to define enhanced or new mobile customer experiences
  • Experience writing product user stories and requirements
  • Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
  • Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
  • Superior verbal and written communications skills and able to communicate insights to others
  • Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
  • Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
  • Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
  • Undergraduate degree or equivalent experience/certification

Preferred

  • Product experience leading or managing apps and mobile web solutions within in either large or small organizations
  • Ability to understand and navigate complex technical discussions, architectures and solutions
  • Experience leading a cross functional product team in a scaled agile development environment, SAFe or equivalent variant
  • Familarity with analytics platforms; familiar with Adobe Analytics / Omniture and mobile analytics to support data-driven product and feature measurement, performance, and iteration
  • A strong interest in developing global experiences for a diverse, global user base
  • MBA or equivalent advanced degree preferred

Core Work Activities

Core Actvities
  • Lead cross-functional agile delivery team across engineering, design and scrum to create new mobile app experiences
  • Collaborate with key partners across the mobile product team to create alignment on roadmap for activating new in-stay use cases, capabilities and entirely new product offerings into the mobile app experience
  • Gather and detail product requirements and asks from global stakeholders and evaluate them in the context of the mobile app strategy and roadmap; work with engineering partners to evaluate technical complexity of requirements in order to appropriately prioritize work and manage expectations cross-functionally with stakeholders
  • Own the backlog, team management and delivery of the mobile app roadmap as it relates to in-stay experiences
  • Advocate for the end user by developing a deep understanding of their needs through feedback and research
  • Establish roadmaps and plans with milestones/schedules where appropriate
  • Partner with solution architects and software engineers to determine best technical implementation methods as well as a reasonable implementation schedule for new capabilities.
  • Work with other mobile product managers and leaders to clarify mobile app roadmap and strategic intent across regions; closely collaborate with project/scrum teams based upon roadmap(s).
  • Meet regularly with the team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely.
  • Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature in a given region.
  • Contribute to end user support artifacts/information/collateral development including feature/capability descriptions, end user business value stories, etc.

Management Competencies

Leadership
  • Communication

    – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision And Values

    –Keeps the organization’s vision and values at the forefront of employee decision making and action.
  • Managing Change

    –Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving And Decision Making

    – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor

    – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment ­with its values.

Managing Execution

  • Strategy Execution

    – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving For Results

    - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Global Mindset

    - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships

    -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent And Organizational Capability

  • Developing Others

    -Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability

    - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning And Applying Professional Expertise

  • Continuous Learning

    - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen

    - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Business Process And Analysis

      – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs.  Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. 
    • Technology –

      Ability to monitor and evaluate trends in technology, technology delivery mechanisms and technology organizational processes and tools.  This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.
  • Basic Competencies

    - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills

      - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning

        - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension

      - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension

      • Understanding written sentences and paragraphs in work related documents.
    • Writing

      • Communicating effectively in writing as appropriate for the needs of the audience.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Marriott International

10400 Fernwood Rd.
Bethesda, MD 20817

(301) 380-3000

Corporate Office

www.marriott.com

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What Does it Mean to Be a Marriott International Associate?

It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.

OUR PEOPLE ARE OUR MOST IMPORTANT ASSET

  • Marriott's managers and leaders take a personal interest in each associate
  • Marriott offers resources and support so associates have what they need to develop to their full potential
  • Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture

A "FAMILY-LIKE" WORKPLACE ATMOSPHERE

  • A work environment that is a "home away from home" for many associates, where co-workers are also friends
  • Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences
  • Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other

What Sets Us Apart?

We believe our strength is rooted in our five core values:

  • Putting people first
  • Pursuing excellence
  • Embracing change
  • Acting with integrity, and
  • Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.