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Spa Concierge

Posted June 8, 2022

Conrad Los Angeles
Los Angeles, CA
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About This Job


Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the highly anticipated billion-dollar project, The Grand LA, this will be the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room diningall in partnership with Chef Jose Andres' award-wining restaurant group, ThinkFoodGroup.

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look? Take a virtual tour.

In this role as a Spa Concierge, you will be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service.

The ideal candidate will have a minimum of (1) year in Spa or Hospitality industry experience. The candidate must have the ability to stand for 8 hours and lift/push/pull 25 lbs without reasonable accomodations. Excellent communication skills in English. Ability to think and respond quickly to issues or guest needs. Ability to handle multiple tasks, be flexible and adapt easily. Computer literate, preferable prior use of Book4Time. Good interpersonal, organizational and professional skills.

What will I be doing?

  • Participate in all Hilton and spa trainings.
  • Energetic, enthusiastic and motivational.
  • Makes Spa reservations over the telephone, provides efficient guest service from point of arrival to check out. Assist guest with any changes or cancelling appointments.
  • Sells retail and Gift cards
  • Orientates the guests through the spa facility, greets guests and provides personal guest service.
  • Assists with daily Spa laundry.
  • Keeps all areas of the locker rooms, restrooms, and lounges neat, clean and including but not limited to wiping down of showers are guest use, emptying towel bins, disinfecting spa slippers and restocking spa amenities for example spa snacks, shower caps, toothbrushes, hair brushes etc.
  • Handle cash and other payment methods.
  • Supports Spa Director & Associates with projects as needed.


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Conrad Los Angeles

100 South Grand Ave.
Los Angeles, CA 90012

+1 213-349-8585

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Tranquility in the heart of LA

Relax in the lap of luxury with the best of LA at your feet. We’re located within The Grand LA complex, the latest hot spot for shopping, dining and entertainment. Enjoy sweeping views of LA from our rooftop pool or escape to the spa. Our four onsite dining experiences embrace California flavors and culture. We also offer 6,800 sq. ft. of indoor and outdoor event space.