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Director of Rooms

Posted July 24, 2022

Hotel Revival
Baltimore, MD
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping, and Guest Services. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties include:
  • Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
  • Experience supervising all Rooms Departments
  • Ability to assimilate operational statistics quickly and see how they can be used to enhance the position of property
  • Experience developing standards and operating procedures.
  • Have dealt with special projects
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.  This is the Hyatt Touch.

Requirements

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 6 years or more of progressive hotel Rooms experience (typically with Hyatt) 
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • At least 5 years experience in a senior role in a hotel rooms area
  • Proven leadership skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Maintain communications with Corporate Staff
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About this Employer

Hotel Revival

101 West Monument Street
Baltimore, MD 21201

(410) 727-7101

107 Room Hotel

www.jdvhotels.com

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Our Hotel

Rich with history and as bold in spirit as Charm City itself, Hotel Revival is Baltimore’s only boutique art hotel. Nestled in the heart of Baltimore’s historic Mount Vernon neighborhood and less than a mile from Penn Station, the 107-room, 14-story boutique hotel serves as a community gathering place, and contributes to the renewal of the area through a vibrant guest experience, thoughtful design, new restaurants and signature bars. The newly renovated hotel features distinctive art and stunning monument and city views. From all-local craft beer to a local art program, Hotel Revival embraces and embodies all that is Baltimore.

Careers

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage team members who are part of our boutique hotel group to make their mark through community service and working to save the environment.