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Director of Front Office

Posted May 11, 2022

1 Hotel Hanalei Bay
Princeville, HI
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Leaders have the ability to inspire others and make great change.

About This Job

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, especially when it comes to our guest experience. 

Our hotel leadership teams are at the very roots of our success. They are accountable to everyone that visits our hotel - team members and guests alike, ensuring every individual endures a remarkable experience the moment they walk into our hotels. Our leaders are friendly and approachable and provide continuous guidance to their teams which is apparent from the infectious energy we feel throughout the hotel. They manage the daily and lead by example, seizing every opportunity to leave things better than they already were.

The Opportunity...

1 Hotel is currently in search of a seasoned, insightful, and innovative Director of Front Office at 1 Hotel Hanalei Bay —a thought leader with a gift for service and an instinct for leadership, whose most important roles are to ensure the excellence of the entire guest experience, and our mission and the brand’s operational and financial outcomes are exceeded. 

The Director of Front Office will play a quintessential role in the hotels success as a thought leader who can -and will- impact change and bring the 1 Hotels ethos to life. 

About you...
  • Minimum of 5 years of related work experience in an upscale or luxury hotel environment.
  • Advanced knowledge of front office operations
  • A strong leader with a proven track record in guest and team member engagement and financial performance. 
  • Excels at communication, both verbal and written
  • Is flexible and willing to meet the demands of a 24-hour operation
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About this Employer

1 Hotel Hanalei Bay

5520 Ka Haku Road
Princeville, HI 96722

(808) 826-9644

251 Room Resort

Managed By

Our Hotel

Located in one of the most beautiful spots on Earth, 1 Hotel Hanalei Bay will bring a world-class wellness resort and flagship sustainable sanctuary to Kauai’s North Shore. 1 Hotel Hanalei Bay will feature 252 rooms, including 51 suites. Thoughtful touches will bring nature into each space, with native greenery, reclaimed materials, organic cotton linens, and views of lush gardens, soaring mountains, or sparkling Hanalei Bay.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance: Paid Time Off, Holidays (Earth Day is a holiday)
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning: 401(k)/retirement savings plan
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.


SH Hotels & Resorts is an Equal Opportunity Employer