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Executive Housekeeping Manager

Bonus Eligible

Posted June 11, 2022

Residence Inn Washington, DC/Vermont Avenue
Washington, DC
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About This Job

Job Summary

Assists with daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Assisting In Managing Housekeeping Operations
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.

Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Residence Inn Washington, DC/Vermont Avenue

1199 Vermont Avenue, NW
Washington, DC 20005

1-202-898-1100

202 Room Hotel

careers.marriott.com

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Our Residence Inn Washington, DC hotel in downtown is just minutes from the city's most renowned national monuments. The National Mall, Washington Convention Center, Verizon Center and scores of upscale restaurants, shops and theaters are less than one mile from this Washington DC extended stay hotel. Guest traveling to DC appreciate our location near The Reagan National Airport and Union Station. Our Residence Inn Washington, DC hotel was designed for guests to stretch out and relax in a suite that offers separate sleeping, living and dining areas. With full kitchens, living rooms with sofa beds and work desks with high-speed internet access, you’ll feel at home in these downtown Washington DC suites. In addition, the hotel serves complimentary breakfast daily and offers nightly social hour midweek. Host your next Washington DC meeting at the Residence Inn Washington DC hotel on Vermont Avenue, featuring 3 meetings rooms; perfect for a training sessions, conventions and meetings.