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Rooms Controller

Posted June 11, 2022

Sheraton Miami Airport Hotel & Executive Meeting Center
Miami, FL
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About This Job

Overview

Opportunity:  Rooms Controller 

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated. Work with Operations, Housekeeping and the Reservations department regarding the distribution and status of guest rooms.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Assign room according to guest request and preferences whenever possible. 
  • Pre-register designated guests and prepare key packets.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Perform Accounting duties, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Minimum 1 year of hotel experience at the Front Office or Reservations.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Sheraton Miami Airport Hotel & Executive Meeting Center

3900 NW 21st Street
Miami, FL 33142

(305) 871-3800

405 Room Hotel

www.marriott.com

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Our Hotel

Sheraton Miami Airport Hotel & Executive Meeting Center is the closest hotel to Miami International Airport and adjacent to the International Links at Melreese Golf Course. Coral Gables, Coconut Grove, South Beach, The University of Miami and downtown Miami are just a short ride away. Sheraton Miami Airport is ideal for both work and play and its proximity to Miami International Airport is second to none. Business meetings have never been easier as the property's Executive Meeting Center makes planning and holding a meeting a breeze. Guests can recharge at Sheraton Fitness, the Sheraton Club Lounge or enjoy a dip in the property's eco-friendly outdoor pool. Art deco style and sophistication infuses each of our 405 guest rooms and suites and guests may choose to reserve a Golf View room or Airport View room. Guests can visit The River's End Patio where they can become one with nature with river views and a potential peek at iguanas resting or manatees enjoying a morning swim.