Summary

Housekeeping Host responsibilities include, but are not limited to:

• Cleaning and servicing assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Updating the status of guestrooms upon completion
• Cleaning and disinfecting, public areas, laundry facilities, hotel offices and meeting space
• Removal of linens, terry and trash from departed guest rooms
• May regularly assist with deep cleaning projects
• Notifying supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
• Sorting, folding and processing hotel laundry
• Providing exceptional guest service and maintaining the high standards of cleanliness for which Hyatt is known
• Reporting to supervisor and/or Engineering needed repairs or unsafe conditions
• Monitoring and controlling supplies and amenities and minimize waste within all areas of housekeeping
• Strict adherence to all safety protocols and procedures
• Reporting, turning in, and/or logging all lost and found items according to established procedures
• Promoting teamwork and quality service through daily communication and coordination with other departments
• Stocking and maintaining a professional housekeeping cart
• Ability to operate commercial-grade washers and dryers
• Responsible chemical use
• Assisting other colleagues and departments as needed
• Participating in our recycling programs and procedures
• Maintaining and sanitizing guest laundry facilities
• Performing linen, terry and guestroom amenity inventory
• Appropriately addressing guest concerns in a quick and efficient manner
• Assisting with meeting room setup and tear down
• May be required to assist with other duties as assigned

Qualifications

• Must have schedule flexibility for weekends and holidays
• Ability to lift, pull, and push items of a moderate weight, including a fully stocked housekeeping cart
• Previous experience in housekeeping is strongly preferred
• Professional appearance