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Front Office Supervisor

Posted May 13, 2022

Elliot Park Hotel
Minneapolis, MN
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About This Job

An Inspiring Career Awaits You!

The Kessler Collection is made up of 13 artful hotel and resort properties, 26 restaurants, and over 1,700 Grand Performers across ten states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Pet Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

Job Summary

The overall objective and purpose of the Front Desk Supervisor are to support our mission by leading the team in executing front desk-related responsibilities to the Kessler Collection standards. This includes relentlessly inspiring, coaching, and training staff to exceed our guests’ expectations. 

Core Responsibilities

Primary areas of responsibility include, but are not limited to the following:

  • Supervise Front Office Grand Performers, ensuring the execution of KQA and BSA standards.
  • Provide hands-on training and continuous coaching to subordinates, supervising the execution of service-related tasks to assist in the efficient and professional operation of the Front Office.
  • Maintain the integrity of our guests’ privacy, including confidentiality of personal information, as well as key control
  • Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
  • Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes
  • Ability to perform all Front Office related tasks
  • Train, mentor, and develop Grand Performers to the standards of a world-class property and intuitive service experience.  Assist in developing leaders and bench strength through the implementation of the Job Coach program
  • Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
  • Stay informed of sales strategies, packages, promotions, and discounts, and understand the impact on other departments
  • Conduct interviews and give feedback on candidates. 
  • Assists with corrective action to continuously improve service results.

Knowledge, Skills, And Abilities 

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
  • Advanced level of written, verbal, and interpersonal communication skills.
  • Ability to implement and uphold service standards
  • Ability to prioritize and organize work assignments
  • Ability to work well in stressful, high-pressure situations
  • Comprehensive knowledge of a safe work environment

Minimum Qualifications

  • High school diploma or General Education Degree – required
  • 1+ years of relevant work experience in similar scope and title – required
  • Experience within luxury brand/markets – required
  • Experience with Opera – preferred

Supervisory Responsibilities

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection. 

  • Front Desk Agents
  • Telephone Operators

Work Environment 

The work environment/conditions described herein are representative of those that an incumbent may experience.

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. 

  • While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
  • Push, pull, and lift up to 50lbs on a weekly basis.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time. 
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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About this Employer

Elliot Park Hotel

823 5th Ave South
Minneapolis, MN 55404

(612) 389-2300

168 Room Hotel

elliotparkhotel.com

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WELCOME TO THE ELLIOT

Welcome to the newest member of the Marriott® family in Minneapolis, Elliot Park Hotel, Autograph Collection. Perched on the edge of the historic Elliot Park neighborhood, and convenient to the Light Rail, Minneapolis Convention Center and U.S. Bank Stadium, Elliot Park Hotel is a stylish luxury boutique hotel and restaurant where you can enjoy hygge at its most elegant.

With 155 rooms and 13 suites, Elliot Park Hotel is the perfect destination for your next business trip, staycation, family trip, or even a special celebration in one of our spectacular wedding and meeting spaces.

With a refined and sophisticated décor, which is illuminated by flickering candles, artful lighting, and inviting fireplaces, Elliot Park Hotel allows you to indulge in the feeling of warmth, intimacy, and comfort. It all combines to create a chic urban oasis of modern Minnesotan hospitality, welcoming travelers and locals alike.

Our pet-friendly boutique hotel with luxury amenities and world-class guest service will charm and pamper you while you play, work, and explore the wonderful sites and attractions of downtown Minneapolis.

Come nightfall, indulge in the hearty, wood-fired fare of Tuscany at Tavola Restaurant, a rising star among Italian restaurants in Minneapolis. Or, wind down with a cold craft brew next door at the lively bar and outdoor patio of Finnegans Brew Co. in their brand-new downtown Minneapolis brewery and community space. As a guest of Elliot Park Hotel, you’ll even get to enjoy a very special Finnegan experience in their exclusive Brewer's Den.