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Houseperson

Posted May 13, 2022

Elliot Park Hotel
Minneapolis, MN
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About This Job

An Inspiring Career Awaits You!

The Kessler Collection is made up of 13 artful hotel and resort properties, 26 restaurants, and over 1,700 Grand Performers across ten states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!  Our Grand Performers Receive Many Benefits Including:
  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Pet Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

Job Summary

The overall objective and purpose of the Houseperson position are to provide support to the Room Attendants by transporting trash and laundry. The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash.  They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

Core Responsibilities

  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
  • Bring all dirty linen from guest rooms to the laundry area to be washed
  • Transfer clean linen from the laundry room to the guest rooms
  • Remove trash from guest rooms and dispose of according to specifications
  • Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
  • Work efficiently in order to meet daily requirements
  • Solve problems proficiently
  • Secure lost items according to the specifications 
  • Maintain a neat and organized work area
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain complete knowledge in the use of all equipment, property management systems and access according to specifications
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned

Knowledge, Skills, And Abilities 

  • Ability to perform all house person-related tasks and proficiently use job-related tools and equipment 
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Strong written, verbal, and interpersonal skills
  • Ability to follow instructions, prioritize and multi-task
  • Minimum Qualifications

  • High school diploma, General Education Degree, or related training equivalent- required
  • Minimum of 6 months of relevant work experience in similar scope and title – required
  • Ability to communicate in the English language – preferred

Supervisory Responsibilities

  • None

Work Environment

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

Physical Demands

  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
  • Push, pull, and lift up to 50 lbs.  
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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About this Employer

Elliot Park Hotel

823 5th Ave South
Minneapolis, MN 55404

(612) 389-2300

168 Room Hotel

elliotparkhotel.com

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WELCOME TO THE ELLIOT

Welcome to the newest member of the Marriott® family in Minneapolis, Elliot Park Hotel, Autograph Collection. Perched on the edge of the historic Elliot Park neighborhood, and convenient to the Light Rail, Minneapolis Convention Center and U.S. Bank Stadium, Elliot Park Hotel is a stylish luxury boutique hotel and restaurant where you can enjoy hygge at its most elegant.

With 155 rooms and 13 suites, Elliot Park Hotel is the perfect destination for your next business trip, staycation, family trip, or even a special celebration in one of our spectacular wedding and meeting spaces.

With a refined and sophisticated décor, which is illuminated by flickering candles, artful lighting, and inviting fireplaces, Elliot Park Hotel allows you to indulge in the feeling of warmth, intimacy, and comfort. It all combines to create a chic urban oasis of modern Minnesotan hospitality, welcoming travelers and locals alike.

Our pet-friendly boutique hotel with luxury amenities and world-class guest service will charm and pamper you while you play, work, and explore the wonderful sites and attractions of downtown Minneapolis.

Come nightfall, indulge in the hearty, wood-fired fare of Tuscany at Tavola Restaurant, a rising star among Italian restaurants in Minneapolis. Or, wind down with a cold craft brew next door at the lively bar and outdoor patio of Finnegans Brew Co. in their brand-new downtown Minneapolis brewery and community space. As a guest of Elliot Park Hotel, you’ll even get to enjoy a very special Finnegan experience in their exclusive Brewer's Den.