Search 35,873 current hospitality jobs

Server

Posted May 13, 2022

Elliot Park Hotel
Minneapolis, MN
Save this job

About This Job

An Inspiring Career Awaits You!

The Kessler Collection is made up of 13 artful hotel and resort properties, 26 restaurants, and over 1,700 Grand Performers across ten states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

  • Marriott Employee Discounts Worldwide
  • Competitive Wage & Discretionary Bonus Program
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Pet Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

Job Summary

The overall objective and purpose of the Breakfast Server position are to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.

Core Responsibilities

  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain a thorough knowledge of menu items, beer, liquor, and wine
  • Clears and resets counters or tables after each course.
  • Assists dining room servers in the food and beverage service, sets tables, keeps menus clean and maintains a clean table between servings and menu knowledge. 
  • Assists with providing tables with beverages.
  • Removes solid linens and replaces them with clean linen.
  • Transports dirty dishes to the dishwashing station.
  • Polish silver and glass as needed.
  • Present menu, answer questions, and make suggestions regarding food and beverage.
  • Explain, pair and recommend wine from the wine list
  • Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
  • Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.
  • Total’s bill and accepts payment.
  • Proficiently utilizes the property management systems and follows cash handling procedures.
  • Clears and resets tables at conclusion of each course
  • Sets up the dining room in a thorough and swift manner
  • Complete opening and closing procedures as well as daily side-work
  • Inventory and restock supplies as needed
  • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
  • Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned

Knowledge, Skills, And Abilities 

  • Knowledge of guest service etiquette and proper food and beverage serving techniques
  • Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems, and office equipment
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems
  • Ability to work quickly, prioritize, and maintain service at multiple tables at a time
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
  • Strong written, verbal, and interpersonal skills
  • achieving desired result(s) in their areas of responsibility. The requirements listed below represent observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
  • Knowledge of guest service etiquette and proper food and beverage serving techniques
  • Ability to perform all tasks related to the bartender and proficiently use job-related software, property management systems, and office equipment 
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems
  • Ability to work quickly, prioritize, and maintain service at multiple guests at a time
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
  • Strong written, verbal, and interpersonal skills

Minimum Qualifications

  • High school diploma, GED Degree, or related training equivalent - required
  • 1+ year of relevant work experience in similar scope and title – required
  • Experience within luxury brand/markets - required
  • Student or graduate of hotel management – preferred

Supervisory Responsibilities

  • None

Work Environment

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

Physical Demands

  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.
  • Push, pull, and lift up to 20 lbs.  
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Save this job

About this Employer

Elliot Park Hotel

823 5th Ave South
Minneapolis, MN 55404

(612) 389-2300

168 Room Hotel

elliotparkhotel.com

Follow us:

WELCOME TO THE ELLIOT

Welcome to the newest member of the Marriott® family in Minneapolis, Elliot Park Hotel, Autograph Collection. Perched on the edge of the historic Elliot Park neighborhood, and convenient to the Light Rail, Minneapolis Convention Center and U.S. Bank Stadium, Elliot Park Hotel is a stylish luxury boutique hotel and restaurant where you can enjoy hygge at its most elegant.

With 155 rooms and 13 suites, Elliot Park Hotel is the perfect destination for your next business trip, staycation, family trip, or even a special celebration in one of our spectacular wedding and meeting spaces.

With a refined and sophisticated décor, which is illuminated by flickering candles, artful lighting, and inviting fireplaces, Elliot Park Hotel allows you to indulge in the feeling of warmth, intimacy, and comfort. It all combines to create a chic urban oasis of modern Minnesotan hospitality, welcoming travelers and locals alike.

Our pet-friendly boutique hotel with luxury amenities and world-class guest service will charm and pamper you while you play, work, and explore the wonderful sites and attractions of downtown Minneapolis.

Come nightfall, indulge in the hearty, wood-fired fare of Tuscany at Tavola Restaurant, a rising star among Italian restaurants in Minneapolis. Or, wind down with a cold craft brew next door at the lively bar and outdoor patio of Finnegans Brew Co. in their brand-new downtown Minneapolis brewery and community space. As a guest of Elliot Park Hotel, you’ll even get to enjoy a very special Finnegan experience in their exclusive Brewer's Den.