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Assistant Reception Manager

Posted May 13, 2022

London Hilton on Park Lane
London, England, United Kingdom
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About This Job

Description

Introduction – London Hilton on Park Lane 

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.   

The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic’s - London’s only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.  

Furthermore, the first floor is currently undergoing renovation and is due to complete April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.  

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.”  

This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth. 

The Role:

An Assistant Reception Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

An Assistant Reception Manager, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Reception Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist with the overseeing of the entire Front Office operation to maintain high standards
  • Seek Guest feedback and make operational improvements
  • Ensure regular and important Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Manage staff performance issues in compliance with company policies and procedures
  • Assist in the recruiting, managing, training and developing the Reception Team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

Requirements

What are we looking for?

Assistant Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • High level of IT proficiency
  • Experience of managing people and developing people
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

London Hilton on Park Lane

22 Park Lane
London, England W1K 1BE
United Kingdom

+44-207-493-8000

453 Room Hotel

www3.hilton.com

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At A Glance

An icon of British hospitality since 1963, London Hilton on Park Lane was the very first Hilton to open in the UK — and we’ve been purveyors of excellence ever since. Overlooking Hyde Park, our fantastic Mayfair location is close to many of London's top attractions including West End theaters, historic landmarks and famous shopping districts. Step inside the hotel and you’ll find elegant rooms with magnificent views, world-class dining, and modern facilities for business and relaxation — everything you need for a remarkable stay in the capital.

  • 453 guest rooms including 56 suites, with stunning views
  • 3 restaurants & 5 bars, including Michelin-starred Galvin at Windows with panoramic views
  • Enriching treatments at Spa to You
  • Prestigious location near Buckingham Palace and Harrods
  • Multilingual staff including Arabic, Chinese and Russian

Awards

  • 2017 England’s Leading Business Hotel, World Travel Awards 2017
  • 2017 Luxury Business Hotel and Luxury Scenic View hotel, World Luxury Hotel Award 2017