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Entertainment Supervisor

Posted May 13, 2022

DoubleTree by Hilton Resort & Spa Marjan Island
Ras Al Khaimah, United Arab Emirates
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About This Job

Description

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Interact and communicate effectively with clients, members, team members, guests, and management team
  • Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
  • Comply with hotel security, fire, and health and safety regulations

Requirements

What are we looking for?

A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience working in the spa industry
  • Relevant qualifications for the role
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Passion for customer service
  • Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

DoubleTree by Hilton Resort & Spa Marjan Island

Marjan Island Blvd
Ras Al Khaimah
United Arab Emirates

+971-7-203 0000

725 Room Resort

doubletree3.hilton.com

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At A Glance

Experience a warm welcome at DoubleTree by Hilton Resort & Spa Marjan Island with the signature chocolate chip cookie at check in. Located in Ras Al Khaimah, this charming resort is close to shopping and entertainment at Marjan Island and Al Hamra Mall. Guests enjoy easy access to a wealth of sporting and leisure options, including golfing, sailing, aviation and desert camping.

Take in beautiful sea views from your spacious and inviting guest room or suite. All of our rooms offer either a balcony or terrace, with direct access to the beach. Relax on the soft sands of private, white sandy beach, swim in one of the seven temperature-controlled pools or stay active in the fitness center fully equipped with top of the line Technogym equipment.

Indulge in a therapeutic treatment or massage at the spa, boasting 7 treatment rooms and wet spa area. Enjoy the privacy in the ladies only spa with indoor pool, 2 treatment rooms, and relaxation lounge. Food lovers will be spoiled for choice with 14 on-site bars and restaurants, including four specialty restaurants, an all-day dining venue, rooftop bar and night club.

The resort boasts of a kids club with climbing wall for active kids and Arcade Zone, in addition to an extensive outdoor playground. The Pirate Boat Aqua Zone is guaranteed extra fun for the whole family. The new Tarzan boat which is the largest in the UAE is set to entice thrill seekers as the ultimate water playground.