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Gallery Host

Posted June 12, 2022

Hyatt Place Los Angeles/LAX/El Segundo
El Segundo, CA
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About This Job

Job Summary

The Gallery Host creates the brand-specific experience (i.e. Hyatt) for our guests by offering guests a larger than home experience with welcoming helpful and exceptional service while maintaining a clean comfortable and inviting environment.

Responsibilities

Qualifications

  • A minimum of one month of related experience; or equivalent combination of training and experience.
  • Previous customer service experience in a hotel or related field preferred.
  • Requires strong ability to read write and speak the English language.
  • Ability to learn quickly and work in fast paced position with constant guest interaction
  • Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel.
  • Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
  • Ability to multi-task.
  • Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
  • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
  • Knowledge of and ability to appropriately interpret and follow policies and procedures.
  • Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written.
  • Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

JOB RESPONSIBILITIES:

  • Assist guests with check in and check out processes (verifying registration address and credit information balancing bank posting charges). Go above and beyond to provide assistance i.e. assist with luggage coffee directions wake up calls future reservations etc.
  • Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services courteously and efficiently informs guests of hotel services features and room amenities.
  • Answer hotel telephones courteously and efficiently following brand-specific standards.
  • Prepare set up stock take down clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
  • Assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner. Use suggestive selling techniques. Maintain a clean organized environment for guests by clearing tables during service.
  • Follow brand-specific operational policies and procedures including those for cash and credit card handling safety and security and all other policies procedures and standards to ensure we can consistently exceed the guests’ expectations.
  • Other duties as assigned.
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About this Employer

Hyatt Place Los Angeles/LAX/El Segundo

750 North Nash Street
El Segundo, CA 90245

(310) 322-2880

143 Room Hotel

elsegundo.place.hyatt.com

Convenient LAX hotel with free airport shuttle service and wifi

The Hyatt Place LAX hotel in El Segundo is located less than 3 miles south from LAX International, with easy access to the 105 Freeway, yet away from the noise and congestion of W Century Boulevard. Our guests enjoy spacious rooms, a location near the airport but away from the noise, and complimentary amenities like free LAX shuttle service, hotel-wide WiFi, an electric car charging station, and a daily hot breakfast buffet.

Travelers looking for reliable hotels in El Segundo, CA will appreciate our LAX hotel’s LEED certification for environmental accountability and our 2015 TripAdvisor Certificate of Excellence for customer service. Our location offers easy accessibility to public transportation, popular leisure attractions and landmarks such as Manhattan Beach, the Automobile Driving Museum, Marina Del Rey, and Venice Beach. Business travelers find our location to be convenient for getting to companies like Northrup Grumman, AT&T / Direct TV, Aerospace Company, Boeing, Raytheon, and SAIC. Also nearby: Mattel, Chevron, and Karl Storz!

Guests staying at our El Segundo hotel enjoy our modern facilities, proximity to LAX and popular beaches, deluxe amenities, and relaxing guest rooms. Unwind after a busy day of work or travel in one of our spacious guest rooms that feature plush Grand Hyatt bedding, a cozy-corner sleeper sofa, flat-screen HDTV, a work desk featuring a desk lamp and landline phone, and double-glazed windows. Guests enjoy access to our 24-hour fitness center, 24-hour business center, 24-hour Gallery Menu serving select meals and snacks, the flexible event space, the outdoor pool and hot tub, and the outdoor patio with fireplace features.