Job Description: Ensure a hospitable and professional atmosphere in the concierge area. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

ESSENTIAL FUNCTIONS

ADMINISTRATIVE

•Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services, beauty and barber services, etc.

•Familiar with property, departments, hours of operation, and services of the hotel.

•Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.

•Know about PMS - and help out during check-in and check-out of guests whenever needed. 

•Ensure that log books, handovers and checklists are well maintained.

•Ensure that hotel interests are followed. Be informed about hotel contracts and follow them at all times.

•Recognize all repeat guests and VIP’s. Be able to recognize them and know about their special requests.

•Be knowledgeable about brand loyalty services.

•Familiar with frequently used Standard Operations Procedures.

GUEST RELATIONS

•Be readily available/ approachable for all guests.

•Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan. 

•Ensure staffing levels allow team members to exceed guest needs.

•Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:  

•The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

•Carry out all reasonable requests by leadership team.

•Comply with department uniform and appearance standards.

•Adhere to all safety and health protocols including COVID-19.