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Digital Business Solutions Manager

Posted August 11, 2022

Bethesda, MD
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About This Job

With a career at HMSHost, you really benefit! We offer:

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • 401(k) retirement plan with company match
  • Company paid life insurance
  • Tuition reimbursement
  • Free parking and onsite fitness center
  • Wellbeing Support Program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus


The purpose of the Digital Business Solutions Manager is to partner with leaders and end users with a lens to diagnose and resolve obstacles, while encouraging integration and adoption of new technologies in our airport locations.

Essential Functions

  • Embodies a coaching leadership mentality that helps to identify strengths and opportunities within our management team promoting technology-based development objectives and digital initiatives
  • Supports airport’s direction with new digital technologies
  • Aligns tasks to outcomes; plans and schedules work to achieve results
  • Determines most relevant information to monitor and analyze in order to anticipate obstacles to achieving targeted outputs
  • Implements marketing programs as directed by Operating Services Center (OSC) or brand initiatives, complies with promotional activity, drives revenue, and interacts with support teams
  • Uses judgment and discretion to resolve inquiries and problems, and determines when to escalate more complex issues to senior level leaders
  • Fosters collaborative relationships internally and externally to enhance the team’s ability to achieve ideal goals
  • Recognizes, understands, and utilizes key influencers’ strengths, while offering ongoing feedback that reflects on progress
  • Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
  • Maintains a working knowledge of all applicable brand standards, CBAs, landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
  • Develops creative strategies to increase revenue, and implements new operations digital solutions in conjunction with the airport specific strategic initiatives
  • Communicates operational implications of implementing digital initiatives and tools, and suggests business solutions and process improvements

Reporting relationships and other important information

  • The Digital Business Solutions Manager position as described falls under the Fair Labor Standards act as an exempt position.
  • The position reports to the airport Sr. Director, Operations with a dotted line to VP, Digital

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • 3-5 years business solutions, operations, or process management experience
  • Manages multiple and concurrent priorities and apply critical thinking and problem solving skills
  • The ability to connect airport plans to the work of the team while providing context, details, and digital solutions
  • Demonstrated understanding of the Business industry & IT strategies
  • Proven execution of implementing wired and cloud-based technology solutions
  • Easily navigates the scope of projects with an understanding of the drivers of growth and profitability that impact the overall project’s success
  • The ability to communicate the plans and initiatives to all stakeholders (Airport Authorities, Operations, Brands) with an intuitive grasp to assess, influence, and illustrate products clearly
  • High acumen for conflict resolution and attention to detail
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About this Employer


6905 Rockledge Drive
Bethesda, MD 20817

(240) 694-4100

Corporate Office

HMSHost Leading the Industry

HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

About HMSHost

Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit for more information.